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The Good Fight: Use Productive Conflict to Get Your Team and Organization Back on Track Hardcover – March 26, 2019

by Liane Davey (Author)
4.7 4.7 out of 5 stars 109 ratings
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More productivity. Less drama. It all starts with a healthy conflict culture.

In the modern workplace, conflict has become a dirty word. After all, conflict is antithetical to teamwork, employee engagement, and a positive company culture. Or is it?

The truth is that our teams and organizations require conflict to get things done. But we avoid conflict and build up conflict debt by deferring and dodging the difficult decisions. Our organizations are paying the price―becoming less productive, less innovative, and less competitive. Individuals are paying, too―suffering from overwhelming workloads, endless drama, and sleepless nights.

In The Good Fight, Liane Davey shows you how to create the productive conflict your organization needs to get along and get stuff done. Drawing on her twenty-year career as an advisor to the C-Suite, Davey shares real-world examples and practical tools you and your team can use to handle even the most contentious conflicts as allies―instead of adversaries. Filled with strategies you will use again and again, The Good Fight is an essential field guide for leaders at all levels.

Previous page
  1. Print length
    240 pages
  2. Language
    English
  3. Publisher
    Page Two
  4. Publication date
    March 26, 2019
  5. Reading age
    18 years and up
  6. Dimensions
    6.34 x 0.81 x 9.1 inches
  7. ISBN-10
    198902520X
  8. ISBN-13
    978-1989025208
  9. See all details
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From the Publisher

Conflict is not a dirty word. In fact, by leaning into areas of friction, you can actually transform your organizational culture for the better—if you do it right.

In this book, organizational psychology expert and “teamwork doctor” Liane Davey shows you the essential strategies and practical tools for fighting the good fight. You'll learn how to engage in conflict to create stronger workplaces, more productive teams, and happier employees.

Isn’t that worth fighting for?

Editorial Reviews

Review

“In this terrific book, Liane Davey delivers a surprising and bracing message: Conflict is good for us. It can improve performance, help teams bond, and enrich the workplace. What matters is how you harness conflict to address tough topics and make hard decisions. If you feel like your organization is mired in a rut, you might need a good fight―and you definitely need The Good Fight.”
―DANIEL H. PINK, author of When and Drive

“Liane Davey has long been a secret weapon of the C-Suite. With The Good Fight, any leader can learn how to get their teams unstuck and working together again. Through humor and practical examples, Liane’s book shows how even the most conflict-avoidant leaders can use productive conflict to resolve the issues that have been holding them back. Save yourself the stress and start applying her methods today.”
―SHAWN LAYDEN, chairman, Sony Interactive Entertainment Worldwide Studios

“For most leaders and teams, conflict is treated as something to avoid at all costs―instead of a path toward greater understanding, engagement, and success. Through practical examples, Davey gives us the right words so we might approach conflict as an ally rather than an adversary. I highly recommend The Good Fight for anyone leading a team. As many of us would agree, normalizing healthy conflict in the workplace is something that is long overdue.”
―DR. MARLA GOTTSCHALK, industrial/organizational psychologist and LinkedIn Influencer

“The Good Fight is an essential field guide that any leader can use to prevent drama before it starts. Davey provides practical and repeatable processes you can use to disarm people’s egos, resolve the conflicts on your team, and restore sanity to your organization.”
―CY WAKEMAN, drama researcher, New York Times–bestselling author of No Ego, and founder of reality-based leadership

“Whether you’re an organization of 10 or 10,000, the best solutions emerge when people feel comfortable sharing their ideas, even when what they have to say challenges the status quo. In The Good Fight, Davey shows leaders how to facilitate the productive, healthy conflict that’s needed for teams to fully engage and give their best to the organization.”
―HOWARD BEHAR, former president, Starbucks International, and author of It’s Not about the Coffee: Lessons on Putting People First from a Life at Starbucks

“We feel the pain of having a conflict immediately. But the pain of avoiding a conflict is insidious and invisible, like a toxic gas. In The Good Fight, Liane Davey shows us how to clear the air without causing an explosion.”
―KIM SCOTT, New York Times–bestselling author of Radical Candor: Be a Kick-Ass Boss without Losing Your Humanity

“Growing up among eight siblings, my mother always taught me to ‘use my words, not my fists’ whenever there was conflict. This advice not only helped me out of a jam, but taught me not to back down if things needed to be said. Productive conflict resolution had begun! In Liane Davey’s new book, The Good Fight, she uses her twenty-five years of team-building experience to effectively teach people how to resolve conflict the right way―head on! Her practical strategies are purposeful and wise, and will help create healthy habits, build trust within your team, and increase the bottom line! An excellent read!”
―DAVID M.R. COVEY, coauthor of Trap Tales: Outsmarting the 7 Hidden Obstacles to Success

About the Author

Dr. Liane Davey is a New York Times Bestselling author, a regular contributor to the Harvard Business Review, and the host of the ChangeYourTeam blog. As the co-founder of 3COze Inc., she advises on business strategy and executive team effectiveness and has worked with executives at companies such as Amazon, Walmart, Aviva, TD Bank, and SONY PlayStation. Liane has a Ph.D. in Organizational Psychology and has served as an evaluator for the American Psychological Association’s Healthy Workplace Awards. Liane is married to her business partner, Craig, and they have two teenaged daughters.

Product details

  • Publisher ‏ : ‎ Page Two (March 26, 2019)
  • Language ‏ : ‎ English
  • Hardcover ‏ : ‎ 240 pages
  • ISBN-10 ‏ : ‎ 198902520X
  • ISBN-13 ‏ : ‎ 978-1989025208
  • Reading age ‏ : ‎ 18 years and up
  • Item Weight ‏ : ‎ 1 pounds
  • Dimensions ‏ : ‎ 6.34 x 0.81 x 9.1 inches
  • Customer Reviews:
    4.7 4.7 out of 5 stars 109 ratings

About the author

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Liane Davey

Liane Davey

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Dr. Liane Davey is a New York Times Bestselling author, a regular contributor to the Harvard Business Review, and the host of the ChangeYourTeam blog. As the co-founder of 3COze Inc., she advises on business strategy and executive team effectiveness and has worked with executives at companies such as Amazon, Walmart, Aviva, TD Bank, and SONY PlayStation. Liane has a Ph.D. in Organizational Psychology and has served as an evaluator for the American Psychological Association’s Healthy Workplace Awards. Liane is married to her business partner, Craig, and they have two teenaged daughters. www.lianedavey.com

Customer reviews

4.7 out of 5 stars
4.7 out of 5
109 global ratings
Conflict is a must in organizations learn how to do it right
5 Stars
Conflict is a must in organizations learn how to do it right
Most organizations and leaders try to avoid conflict. In The Good Fight the author shares with us how to use productive conflict to help your team and organizations. She shares real life stories to illustrate the concepts and then shares the tools on how to make do make conflict healthy instead of it being a distraction to your organization. I highly recommend this for any leader who struggles with conflict.
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Top reviews from the United States

CK
5.0 out of 5 stars The Title Doesn't Do Justice to the Book's Valuable Content
Reviewed in the United States on December 16, 2023
Verified Purchase
As a team coach, I'm intimately familiar with the constant presence of conflict. "The Good Fight" – an initially perplexing title for a book that delves into the nature of conflict – reveals a profound truth: conflict isn’t about aggressive confrontations; it’s a signal for necessary change. Despite the seemingly combative title, which might give pause in a reader weary of "fighting," this book offers invaluable lessons. It's a treasure trove of insights and strategies, perfect for anyone leading or part of a team, guiding you to navigate and harness conflict constructively for team growth and cohesion.
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sandra visser
5.0 out of 5 stars The good fight pack a punch - practical tools for embracing conflict as a force for good
Reviewed in the United States on March 27, 2019
Verified Purchase
The Good Fight is a refreshing and powerful book about the value and best practice of productive conflict in the workplace. Liane Davey leads us, with a humorous and lighthearted touch, through an enlightening investigation into what has so many of us be conflict-averse at work. She helps us see that conflict-aversion, born from our conditioning to be nice and polite, in reality creates ‘conflict - debt’ which negatively impacts our effectiveness, creativity and joy at work.

In her down to earth tone of voice, with plenty of wit, Liane paints easily recognizable vignettes of workplace drama and conflict experiences we can all relate to, to illustrate how conflict-debt builds up in organizations, teams and interpersonal work relationships. She then offers practical tips for how to untangle ourselves and embrace and institutionalize productive conflict as not only a necessary, but a healthy every day practice to engage in the work place (and beyond).

If you are a team leader or an organizational coach or consultant and your team and/or your organization are suffering the consequences of not knowing how to ‘fight a GOOD fight’, pick up this book. Follow the practical and emotionally intelligent guideposts to reversing the vicious cycle of stifled conflict into a virtuous cycle of greater frequency but lower intensity of productive conflict. Better still, buy a copy for your team and identify where you can upgrade your team’s way of engaging pro-actively with the natural tensions that exist in any organization. Use Liane’s guide posts to optimize your priorities, decisions, innovations, resource allocation and above all your working relationships. The Good Fight packs a punch in a lighthearted way that will have you recognize and laugh at yourself and empower you with the tools and mindsets necessary to birth a new paradigm of high quality collaboration and joy into your workplace.
4 people found this helpful
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Nerd Dad
5.0 out of 5 stars Intense, scary in a way how conflict debt impacts all of us
Reviewed in the United States on July 17, 2019
Verified Purchase
I knew this was a book I "should" read. I even bought it but convinced myself I didn't have time to read right now. Something about this book filled me with terror, and quite honestly I was right to be afraid.

Liane shares the truth about conflict. Why we avoid it, why it seems to make logical sense to do so. Time and time again she pulls out practical examples of where conflict avoidance itself did cause pain. Pain that could have been avoided. Liane's guidance is helpful whether you're a leader or individual contributor. It's honestly helpful in one's personal life as well.

There was a section where Liane first introduced the idea of how we handle conflict is internalized by our kids. I had to stop reading out of pure terror. I messaged my wife (was traveling at the time) and begged her to read the book with me, for the sake of all of us.

I use some intense (and seemingly slightly negative) language in this review on purpose. This is not the easiest book to read. Through the course of this book you'll challenge your own ideas and motivations, trying to determine if you've been avoiding conflict. You'll do the same for your team. It's not an easy exercise but it is a worthy one.

I can't recommend this book highly enough. It's a tough way to live, but it's arguably the right way to approach relationships with people you care about.
5 people found this helpful
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Deb Mashek, PhD
5.0 out of 5 stars Some things are worth fighting for
Reviewed in the United States on December 2, 2021
Verified Purchase
Liane Davey illuminates the often rocky terrain of conflict--why we avoid it, why we suck at it, and what our ineptitude costs our companies, our teams, and ourselves. With good humor and piercing insight, Davey shows readers constructive ways to navigate these challenges and to reap the rewards of the good fight. The bonus chapter on how to do conflict at home is a gem, too. I highly recommend this incredible book (and everything else Davey writes, too)!
One person found this helpful
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Tracy Oswald
5.0 out of 5 stars The book I wish I had when I started my career!
Reviewed in the United States on July 23, 2019
Verified Purchase
One of the things I love about this book is that it's NOT just for leaders! This is a book that an entire TEAM can read together in order to decide how to incorporate Liane's powerful principles about conflict into the fabric of their relationships. That being said, I wish I had this book when I began leading teams because it has incredibly practical questions and prompts to help us embrace conflict and have the difficult conversations we're all so afraid to have. [and the "secret sentence" to help diffuse workplace crying and yelling WHILE making the other person feel heard and valued is GOLDEN!]
2 people found this helpful
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Jacque Bruno
5.0 out of 5 stars Conflict Debt - The Interest will get you every time!
Reviewed in the United States on May 21, 2019
Verified Purchase
Liane Davey strikes again. Liane has a skillful ability in sharing novel concepts with a pragmatic approach. Her concepts can be used instantly - on an individual, team and organizational level. Conflict debt is a perspective around how we look at conflict avoidance and the heavy price (interest!) we pay when we don't optimize conflict for good. The book is a must-read for any leader (new or seasoned). You are guaranteed to leave the book with not only some hearty laughter but impactful ideas to practice right away in your organization and family (blessed Bonus Chapter: Try This At Home!).
2 people found this helpful
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Laura B
5.0 out of 5 stars Great book for developing communication skills and productive conflict strategies.
Reviewed in the United States on April 2, 2021
Verified Purchase
I loved reading about the principles behind positive conflict and realizing how effective saying the right words are in manage conflict productivity. I appreciate understanding the 5 dysfunctional behaviors of teams and conflict. Elegantly writhing with wit and kindness, the book changed my perspective and my family is closer too. I wish for more learning opportunities and easy to find content. Id love to teach my children these skills.
One person found this helpful
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Top reviews from other countries

Loretta Smith
5.0 out of 5 stars A must read for every business person!
Reviewed in Canada on May 6, 2019
Verified Purchase
Liane Davey has a fabulous way about making the teachings real. Her stories are poignant and frankly refreshing. She is clear in her message that conflict is not anything anyone should relish, however we must lean in and recognize that it exists. And most importantly that we need to deal with it real time and effectively. It takes that strength of character to move forward rather than hiding and pretending it doesn't exist or worst still that it will just go away. What I love about the writing is the story format and simple exercises. Liane breaks it all down to basics. My favourite is conflict is about facts, feelings and value. I tried that format with a business colleague that I have been avoiding. So easy, yet so effective. I highly recommend investing time in reading this book and buying the book for a colleague you know could use it.
One person found this helpful
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TheNurc
5.0 out of 5 stars I've recommended this book to all my colleagues!
Reviewed in France on March 4, 2020
Verified Purchase
This book should be required reading for everyone, not only managers. It lays out a blueprint for how to deal with everyday conflict in a healthy and constructive way and I wish I'd read it years ago. And I wish my previous management would read it too.
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Jacques Neatby
5.0 out of 5 stars A great antidote for conflict averse teams
Reviewed in Canada on April 6, 2023
Verified Purchase
If your team has difficulty putting tough issues on the table, or if things quickly go sideways when it does, then investing in a few copies of The Good Fight for your team members to read would be money well spent. It is packed with techniques that even the most conflict averse will have no trouble implementing and the book’s breezy style makes it a pleasure to read. Truly enjoyed it.
One person found this helpful
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Mr Colin Hunter
5.0 out of 5 stars Love this concept
Reviewed in the United Kingdom on October 26, 2021
Verified Purchase
Conflict used in a positive way is a great thing. Agitate for the future needs you to agitate. Therefore we need to pick the right times to have positive conflict. Davey teaches us how to do this in a compelling and useful way!
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Keita Demming
5.0 out of 5 stars A practical and insightful book around how productive
Reviewed in Canada on May 11, 2023
Verified Purchase
This a very practical book. What I most like about the book is that it helps the reader shift their mindset or how you view the world while also being practical. Few books can accomplish being both conceptual and practical. Here are two specific things I liked. I like the focus on the concept of conflict debt. The idea that we need to have more conflict was something I had not considered before this book. I also appreciated the section on "Conflict Strategies for Nice People." There Liane outlines six very helpful strategies for approaching conflict.
One person found this helpful
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