Alorica to close Jackson office, eliminate 67 jobs

Commonwealth Commerce Center

Alorica is based at the Commonwealth Commerce Center in downtown Jackson.MLive Media Group

JACKSON, MI – An Irvine, California-based business offering call center services is closing its Jackson office on Dec. 31.

Alorica, 209 E. Washington Ave., Suite 320, in the Commonwealth Commerce Center downtown, filed the notice and informed employees on Oct. 25, as is required by the Federal Worker Adjustment and Retraining Notification (WARN) Act in the case of mass layoffs.

The site is closing for “business needs and operational efficiencies,” according to the WARN notice. The company has been in Jackson since 2017, Alorica Communications Manager Erica McCarthy said in an email.

“As we continue to stay on top of market trends and evolve with our clients’ business needs, we sadly must make changes that sometimes impact our people,” McCarthy said. “We thank each of our departing colleagues for their contributions and we are committed to treating them with respect, as we do all our employees, during this transition.”

Of the 67 jobs being cut, 58 are customer service representatives. Other positions include managers, trainers, an IT associate, quality assurance associates and a site director.

Alorica isn’t offering transfer opportunities for employees at this time, McCarthy said.

Affected employees will receive benefits they’re eligible for through the end of the 60-day WARN notice period.

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