Percona Jobs & Careers - Remote Work From Home & Flexible

• Canada

Develop and maintain knowledge management strategies and plans. Collaborate with content creators to formalize content creation and review practices. Foster a culture of collaboration, innovation, and best practice sharing.

• Australia, Bangladesh, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, Vietnam

Contribute to DevOps and release management, evaluate/improve products and features, monitor/analyze failures of automated testing systems, research/recommend test process improvements. Solid debugging skills, knowledge of test methods, and automatio..

• US National

Sell technology solutions to new and existing customers in the Northeast territory. Generate leads, manage customer relationships, and collaborate with marketing to develop prospecting strategies. Minimum 2 years of software sales experience required.

• Work from Anywhere

Design, code, implement, and document improvements to PostgreSQL and related components. Create and submit patches for review, diagnose and fix defects in PostgreSQL and related components. Participate in code and design reviews and represent Percona..

• San Jose, Costa Rica

Design and implement user-facing web interfaces, write efficient code, improve system quality, collaborate with back-end developers and web designers, mentor junior developers, stay up-to-date on emerging technologies.

• LMA, Peru

Design and maintain user-facing web interfaces using WordPress and frontend technologies. Write efficient code, produce specifications, and adhere to industry best practices. Stay up-to-date with emerging technologies and mentor junior developers.

• Mexico City, Mexico

Design, develop, and maintain user-facing web interfaces. Write well-designed, testable, reusable and efficient code. Contribute in improving system quality by identifying issues and common patterns, debugging, and developing standard operating proce..

• US National

Create technical content for the community, provide direction and guidance on PMM software product strategy, contribute code recommendations, stay up-to-date on industry developments, and support Global Services teams in relation to customer issues.

• Bulgaria, Croatia, Cyprus, Czechia, Egypt, Israel, Kenya, Lebanon, Luxembourg, Malta, Nigeria, Oman, Qatar, Romania, Saudi Arabia, Serbia, South Africa, Ukraine, United Arab Emirates, United Kingdom

Create technical content for the community and subscribers. Provide direction and guidance on software product strategy. Contribute code recommendations in support of engineering efforts. Represent the company and deliver talks at conferences.

• Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Canada, Mexico

Develop and maintain knowledge management strategies, tools, and systems to improve information accessibility. Collaborate with content creators to formalize content creation practices. Drive knowledge transfer to new hires and ensure alignment...

• Birmingham, United Kingdom

Develop and maintain automation testing framework and infrastructure for an open-source private database-as-a-service tool. Create test strategy, research new tools, enforce quality gates. Requires familiarity with Kubernetes and experience in testin..

• Lisbon, Portugal

Creating detailed test cases, developing and maintaining automation testing framework, implementing robust test strategy, researching and recommending new tools and processes to improve testing and delivery capabilities.

• Work from Anywhere

Perform MySQL/MariaDB professional services for clients, assess technology dynamics and people managing it, create documentation and conduct knowledge sharing, maintain proficiency with consulting tools, be an active thought leader in the open-source..

• Bulgaria, Croatia, Cyprus, Czechia, Egypt, Israel, Kenya, Lebanon, Luxembourg, Malta, Nigeria, Oman, Qatar, Romania, Saudi Arabia, Serbia, South Africa, Ukraine, United Arab Emirates, United Kingdom

Perform MySQL/MariaDB professional services for clients. Assess technology dynamics and people management. Create documentation, conduct knowledge sharing, and provide technical leadership in the open-source community.

• Work from Anywhere

Provide expert assistance to customers' DBA teams by investigating issues and providing detailed analyses. Author blog posts, create customer-facing articles, and host webinars. Develop skills and work remotely with a multinational team.

• Bulgaria, Croatia, Cyprus, Czechia, Egypt, Israel, Kenya, Lebanon, Luxembourg, Malta, Nigeria, Oman, Qatar, Romania, Saudi Arabia, Serbia, South Africa, Ukraine, United Arab Emirates, United Kingdom

Provide expert assistance to customers' DBA teams by investigating and resolving complex database issues. Create blog posts, answer forum questions, and host webinars. Knowledge of PostgreSQL, query optimization, and high availability solutions preferred.

• Austria, Belgium, Denmark, Finland, France, United Kingdom, Ukraine, Switzerland, Bahrain, Cyprus, Indonesia, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Qatar, Saudi Arabia, Syria, Turkey, United Arab Emirates, Yemen, Kenya, Nigeria, South Africa, Angola

Lead and manage a global support team to provide exceptional customer support, drive continuous improvement initiatives, and collaborate with cross-functional teams to align support services with customer requirements.

• Work from Anywhere

Provide expert assistance to customers' DBA teams, troubleshoot issues, and create digestible analysis. Author new blog posts, answer questions on forums, and host webinars. Stay up-to-date with new technologies and contribute to the open-source comm..

• US National

Provide professional technical support services for MongoDB, resolving complex problems for customers. Assist fellow support engineers, create support content, and collaborate with other departments to have a positive impact on product strategy.

• Bulgaria, Croatia, Cyprus, Czechia, Egypt, Israel, Kenya, Lebanon, Luxembourg, Malta, Nigeria, Oman, Qatar, Romania, Saudi Arabia, Serbia, South Africa, Ukraine, United Arab Emirates, United Kingdom, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Canada, Mexico

Lead and mentor a global team of support managers and engineers to provide exceptional customer support. Establish and maintain SLAs to meet customer expectations. Collaborate with other departments for seamless customer interactions and issue resolution.

• Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela

Assess software quality through manual and automated testing. Develop effective strategies and test plans, execute test cases, evaluate website code, report bugs and errors, and work with cross-functional teams to ensure quality throughout the softwa..

• Montevideo, Uruguay

Assess software quality through manual and automated testing. Develop effective strategies and test plans. Evaluate website code according to specifications. Report bugs and errors to development teams.

• San Jose, Costa Rica

Assess software quality through manual and automated testing. Find/report bugs and glitches, execute test cases, evaluate website code, troubleshoot issues, and work with cross-functional teams to ensure quality throughout the software development li..

• Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Canada, Mexico

Assess software quality through manual and automated testing, find and report bugs and glitches, create logs to document testing phases and defects, and contribute to improving system quality by identifying issues and common patterns.

• Work from Anywhere

Provide expert technical support for MongoDB and related technologies, serving as a Level 3 escalation point. Author technical articles, maintain documentation, and stay up-to-date on the latest trends. Excellent communication, Linux skills, and prior..

• Montevideo, Uruguay

Providing professional technical support services for MongoDB, resolving complex problems for customers, maintaining documentation, and contributing to the company's product strategy through blogging and content creation. Remote Full-time.

• Sao Paulo, Brazil

Ownership of technical support tickets related to MongoDB and related technologies. Serve as a Level 3 escalation point and resource for Support and Global Services regarding MongoDB customer issues. Ensure that tickets are kept up to date and driven...

• Buenos Aires, Argentina

Ownership of technical support tickets related to MongoDB and related technologies. Serve as a Level 3 escalation point and resource for Support and Global Services regarding MongoDB customer issues. Ensure that tickets are kept up to date and driven...

• Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela

Provide first-level technical support to staff, handle incidents and service requests, and work cross-functionally with partner teams to improve processes and procedures. Assist in staff enablement and compliance, and handle equipment procurement req..

• Lima, Peru

Handle Service Desk ticket queue and chat as first-level support. Collaborate with partner teams to improve processes and procedures. Provide technical support and excellent customer service. Maintain documentation and assist in staff enablement and ..

• Buenos Aires, Argentina

Provide technical support and customer service as the first point of contact for incidents and service requests. Work cross-functionally to improve processes and procedures, maintain documentation, and ensure compliance. Flexible schedule and remote work.

• Montevideo, Uruguay

Handle first-level technical support incidents and service requests. Collaborate with partner teams to enhance processes. Maintain documentation, manage access, and assist with equipment procurement to ensure staff enablement, compliance, and experience.

• MI, IN, KY, TN, GA, FL, OH, NC, SC, WV, VA, PA, DC, CT, NJ, NY, RI, NH, ME, MD, DE, VT

Lead and mentor a team of DBAs, maintain service standards, build strong customer relationships, and recruit individuals aligned with the company culture. Requires 5 years of people management experience and strong technical skills.

• Sao Paulo, Brazil

Lead and manage a team of DBAs, ensuring high service standards, building strong customer relationships, and continuously improving team performance. Requires experience in people management, technical team leadership, and superior customer service sk..

• US National

Lead a team of DBAs to maintain high service standards, recruit individuals, build strong customer relationships, and seek ways to enhance team performance. Requires 5 years of people management experience and technical expertise in service delivery.

• US National

Lead product strategy, identify opportunities, collaborate with technical product managers, own relationship with technology partners, plan and drive product release, explore new ways to improve services, provide training and technical expertise.

• Warsaw

Establish product strategy, identify opportunities through customer interactions, collaborate with other managers, own relationship with partners and engineering, support release planning/delivery, explore ways to improve products, provide training a..

• Bulgaria, Croatia, Cyprus, Czechia, Egypt, Israel, Kenya, Lebanon, Luxembourg, Malta, Nigeria, Oman, Qatar, Romania, Saudi Arabia, Serbia, South Africa, Ukraine, United Arab Emirates, United Kingdom

Establish product strategy, identify market opportunities, collaborate with other product managers, own relationship with technology partners, support engineering teams, own product release planning, explore ways to improve existing products, provide..

• Work from Anywhere

Create technical content for the community and subscribers, deliver professional services/consulting engagements, act as a technical escalation point for support tickets, provide feedback on product strategy.

• Lima, Peru

Develop relationships with customers, scope technical work, troubleshoot and resolve issues. Perform MongoDB consulting services, create documentation, and be an active thought leader. 5+ years of MongoDB administration and 2+ years in consulting req..

• Buenos Aires, Argentina

Perform a wide range of MongoDB consulting services for customers. Assess technology dynamics and people management. Create documentation, conduct training, and provide solutions. Be a thought and technical leader in the field.

• Montreal, QC, Canada

Perform the entire range of our MongoDB consulting services for customers.Effectively assess not only the dynamics of the technology, but the people managing it, too.Seamlessly maneuver between talking low-level technical details or high-level strategy...

• Mexico City, Mexico

Develop relationships with customers, comprehend and fulfill their needs, and maintain their satisfaction through onsite and remote customer engagements. Scope technical work and troubleshoot and resolve customer issues.

• US National

Develop relationships with customers, scope technical work, troubleshoot and resolve customer issues. Perform MongoDB consulting services, create documentation and conduct training. Be an active thought leader and maintain proficiency in consulting tools.

• Bulgaria, Croatia, Cyprus, Czechia, Egypt, Israel, Kenya, Lebanon, Luxembourg, Malta, Nigeria, Oman, Qatar, Romania, Saudi Arabia, Serbia, South Africa, Ukraine, United Arab Emirates, United Kingdom

Contribute to the definition of product vision and strategy, conduct market research and customer analysis, own the product portfolio roadmap, design new products and features, ensure successful product launch, and analyze product performance.

• US National

Contribute to global services product vision and strategy, conduct market research, own Percona's services portfolio roadmap, design new services products and features, ensure successful launch, and analyze product performance.