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Featured Companies are employers who have come directly to FlexJobs, been approved by our staff, and have directly posted their jobs to the FlexJobs site.
- 100% Remote Work
- Full-Time
- Employee
- Bogota, Colombia
Provide exceptional technical support via calls, chats, and emails. Resolve support inquiries of various difficulties. Gather data to ensure the required technical info is collected to resolve even more complex tickets.
- Hybrid Remote Work
- Full-Time
- Employee
- Hyderabad, India
Responsible for supporting and maintaining Oracle database systems, user access reviews, security, data encryption, and database backup and recovery. Develop automation and monitoring scripts, maintain documentation, and work with product development...
- Hybrid Remote Work
- Full-Time
- Employee
- A range of 90,300.00 - 164,700.00 USD Annually
- Radnor, PA
Manage SQL Server databases through multiple product lifecycle environments, from development to mission-critical production systems. Assist developers with complex query tuning and schema refinement.
...- 100% Remote Work
- Full-Time
- Employee
- US National
Lead a team of DBAs to maintain high service standards, recruit individuals, build strong customer relationships, and seek ways to enhance team performance. Requires 5 years of people management experience and technical expertise in service delivery.
- Full-Time
- Employee
- A range of 113,000.00 - 141,000.00 USD Annually
- Baltimore, MD
Manage the design and implementation of database systems, enforce data integrity and security, update and consolidate REDCap servers, provide end user support and training, develop self-service support resources, and contribute to long-term vision fo...
- Hybrid Remote Work
- Full-Time
- Employee
- A range of 70,000.00 - 80,000.00 USD Annually
- Rocky Hill, CT
Maintain network and systems, update software and patching, provide technical support and troubleshoot for staff members. Bachelor's degree and 1+ years' hands-on IT Systems Administration experience required.
- 100% Remote Work
- Full-Time
- Employee
- Chile
Provide advanced-level technical support to customers, troubleshoot and debug complex issues, contribute to the knowledge base, and facilitate technical enablement sessions. Requires 5+ years of experience in enterprise software application support, ..
- Full-Time
- Employee
- Boston, MA
Lead initiatives to enhance customer experience and drive transformative advancements. Develop and execute long-term strategies to position the organization as a leader in delivering exceptional support services. Foster collaboration and effective co..
- 100% Remote Work
- Full-Time
- Employee
- Mexico
Work directly with customers via phone and email to respond to technical issues, providing escalated technical and triage support for other team members, and actively contribute to online community and knowledge database...
- 100% Remote Work
- Full-Time
- Employee
- A range of 150,000.00 - 370,000.00 USD Annually
- Los Gatos, CA
Monitor and handle customer requests, troubleshoot and solve issues, automate support needs, develop runbooks, improve and maintain support tools, understand product offerings. Ideal candidate has hands-on experience in customer-facing engineering...
- 100% Remote Work
- Full-Time
- Employee
- India
Communicate with customers via email, chat, and phone to ensure effective use of products. Research, investigate, and provide high-quality responses to technical inquiries. Perform in-depth troubleshooting and take ownership of customer-reported issues.
- 100% Remote Work
- Full-Time
- Employee
- India
Communicate with customers to ensure effective use of products. Provide high-quality responses to technical inquiries. Troubleshoot and resolve customer-reported issues. Contribute to the internal knowledge base and improve processes.
- 100% Remote Work
- Full-Time
- Employee
- Spain, Portugal
Respond to complex customer cases regarding technical and functional issues across multiple platforms and applications. Collaborate with developers and product management to diagnose and resolve issues and monitor support metrics for high customer...
- 100% Remote Work
- Full-Time
- Employee
- India
Respond to complex customer cases regarding technical and functional issues across multiple platforms and applications. Collaborate with developers and product management to diagnose and resolve issues and monitor support metrics for high customer sa...
- 100% Remote Work
- Part-Time
- Freelance
- Jamaica
Partnered with multiple top tier brands/clients across the globe and we need the best of the best in technical customer support.
- 100% Remote Work
- Part-Time
- Temporary
- Philippines
This is a great opportunity for a gaming technical wizard to be involved in a long-term, competitive-rate project. Candidates who are willing to dedicate more hours to this project will be prioritized (30-40 hours per week).
- 100% Remote Work
- Full-Time
- Employee
- A range of 60,000.00 - 65,000.00 USD Annually
- US National
Implement, activate, and service clients utilizing gateway solutions. Train clients on third-party gateways, create servicing tickets, handle escalated requests, and provide reporting to validate results and value added to clients.
...- Hybrid Remote Work
- Full-Time
- Employee
- A range of 65,100.00 - 112,310.00 USD Annually
- Boston, MA
You'll be at the forefront, providing solutions, guidance, and troubleshooting assistance. Reporting to the Technical Support Manager, you'll manage customer issues across various channels, including phone and online modalities.
...- 100% Remote Work
- Full-Time
- Employee
- Warsaw, Poland
Provide technical support for standard and custom deployments, answer technical questions, reproduce and solve issues, conduct technical check-ins, contribute to reference documentation, and provide peer training.
- 100% Remote Work
- Full-Time
- Employee
- A range of 70,000.00 - 75,000.00 USD Annually
- Miami, FL
Lead a team of Technical Support Agents, develop ongoing training/support for technical teams, organize and oversee support staff schedule, and create an environment that promotes curiosity and continuous improvement.
- 100% Remote Work
- Part-Time
- Freelance
- 17.40 USD Hourly
- Canada, or US National (Not hiring in CA, NY, PA, WA)
We are looking for independent contractors to help callers needing tech support for a pet safety and training product. Calls are highly technical in nature and will include troubleshooting flows for mobile app (iOS and Android) and GPS technology...
- 100% Remote Work
- Full-Time
- Employee
- A range of 59,100.00 - 101,000.00 USD Annually
- US National
Provide technical support to customers, troubleshoot, investigate, order or replace products, document customer communications, and complete projects in a timely manner. Review assigned products, initiate investigations, and participate in training a..
- Hybrid Remote Work
- Full-Time
- Temporary
- Amsterdam, Netherlands
Provide technical support to Dutch-speaking customers, answering calls and messages, resolving tickets, attending meetings. Ensure customer satisfaction, meet KPIs, become expert in company's product. 1-2 years customer-oriented work experience, full..
- 100% Remote Work
- Freelance
- A range of 15.00 - 21.00 USD Hourly
- Tucson, AZ
Help execute custom implementation plans for QuickBooks Online, troubleshoot technical complexities, deliver excellent customer experience, problem-solving and analytical skills. Strong understanding of accountant workflows...
- 100% Remote Work
- Full-Time
- Employee
- Brazil
Provide technical support for a fintech SaaS business, ensuring smooth operations and interacting with partners. Analyze incidents, troubleshoot issues, and create alerts/dashboards. Strive for zero outages.
- 100% Remote Work
- Full-Time
- Employee
- US National
Provide Tier 2 support for the full product suite, interface with Tier 1 support, verify incoming requests, identify trends and repeat issues, run daily support activities, and contribute to all parts of the code base and shared documentation.
- 100% Remote Work
- Full-Time
- Employee
- France
Technical Support Engineer responsible for providing world-class hardware and software support, troubleshooting and resolving customer issues, maintaining knowledge base articles, partnering with engineering and product teams, and providing feedback ..
- 100% Remote Work
- Full-Time
- Employee
- A range of 36,975.00 - 47,850.00 CAD Annually
- Canada
Respond to customer requests for technical assistance over the phone and chat. Collaborate with other support representatives to resolve customer issues. Self-manage workload and document communications with customers.
- 100% Remote Work
- Full-Time
- Temporary
- A range of 22.00 - 24.00 USD Hourly
- Vernon Hills, IL
Responsible for supporting Canadian customers and meeting their product needs. Provides pre-sale and post-sale support to global sales channels. Assists customers in buying decisions and ensures compliance with national security requirements.
- 100% Remote Work
- Full-Time
- Employee
- London, United Kingdom
Provide technical support to open source users and enterprise customers through various channels. Develop technical expertise in CRDB and suggest improvements to the product. Assist in developing support processes and systems.
- 100% Remote Work
- Full-Time
- Employee
- A range of 95,900.00 - 172,600.00 USD Annually
- Palo Alto, CA, or US National
Attend trade shows, set up devices, provide technical expertise to leadership team, work on-site in Palo Alto for device and software releases, maintain demo database and software installation/configuration.
- Hybrid Remote Work
- Part-Time
- Employee
- Budapest, Hungary
Provide bilingual technical support to Canvas LMS end-users, troubleshoot and resolve issues over phone/email/chat. Escalate complex issues to Tier 2 Support. Keep clear records of all actions taken. Must have strong communication skills and ability...
- Full-Time
- Employee
- Barcelona, Spain
Provide 1st and 2nd level technical support to customers, collaborate with third-party providers, analyze and solve user problems, create and maintain documentation and checklists, administer access rights, and perform administrative tasks.
- Hybrid Remote Work
- Full-Time
- Employee
- Taipei, Taiwan
Support partners with technical issues, troubleshoot problems, find resolutions, review queries, streamline requirements, provide product feedback, meet SLAs, and contribute to building innovative products.
- 100% Remote Work
- Full-Time
- Employee
- Canada
Provide technical support to merchants, troubleshoot technical issues, escalate necessary issues, and create support documentation. Communicate effectively with merchants and teammates while working in a fast-paced environment.
- 100% Remote Work
- Full-Time
- Employee
- OR
Evaluate documented resolutions and analyze trends for ways to prevent future problems. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Hybrid Remote Work
- Full-Time
- Employee
- New York City, Toronto, Canada
Provide top-tier support to customers through various channels, investigate and solve complex technical issues, deploy products via API, and collaborate with sales, product, and engineering teams to improve products and services.
- 100% Remote Work
- Full-Time
- Employee
- India
Manage daily operations of Support teams, develop customer-focused communication processes, implement continuous improvement of software applications, establish quality metrics and standards for support teams.
- Hybrid Remote Work
- Full-Time
- Employee
- Istanbul, Turkey
As a Technical Support Specialist, you will troubleshoot technical issues, find resolutions for partner requests, and contribute to building innovative products by advocating for partners. You will be responsible for meeting important SLAs and providi..
- Hybrid Remote Work
- Full-Time
- Employee
- Sao Paulo, Brazil
Support partners with technical issues, troubleshoot problems, find creative solutions, and provide feedback to improve processes and product offerings. Meet SLAs for response time and issue resolutions.
- Hybrid Remote Work
- Full-Time
- Employee
- Plano, TX
Provide technical support to customers via multiple channels, manage case backlog, troubleshoot issues, contribute to knowledge base, and participate in training sessions. Bachelor's degree or equivalent experience preferred.
- Hybrid Remote Work
- Full-Time
- Employee
- Atlanta, GA
Serve as the first level of escalation within the product and technical support area. Perform initial troubleshooting for standard customer problems and resolve issues with greater complexity. Document customer issues, assist team members, and ensure..
- Hybrid Remote Work
- Full-Time
- Employee
- London, ENG, United Kingdom
Analyzing claims, assisting level 3 engineers, authorizing repairable cases, valuing total loss cases, improving internal processes, responding to technical queries, and working towards industry qualifications.
- 100% Remote Work
- Full-Time
- Employee
- US National
Answer customer questions and provide technical support for software applications. Evaluate and analyze reported symptoms, escalate priority issues, and accurately record call transactions. Stay up-to-date with system information and changes.
- Hybrid Remote Work
- Full-Time
- Employee
- Bangalore, India
Provide high-quality technical support to global customers, troubleshoot and resolve issues, maintain a healthy CSAT score, and identify areas of improvement to provide effective solutions. Minimum 5 years of hands-on support experience required.
- 100% Remote Work
- Full-Time
- Employee
- Chile
Manage a team of Technical Support Engineers, handle support escalations, improve tools and processes for delivering support at scale, and develop and execute action plans to achieve team and company objectives.
- 100% Remote Work
- Full-Time
- Employee
- A range of 21.62 - 25.00 USD Hourly
- US National
Provide Tier 2 technical support to customers through phone and email. Troubleshoot solar systems, dispatch field service technicians, and improve processes through self-directed and collaborative projects.
- Hybrid Remote Work
- Full-Time
- Employee
- A range of 170,000.00 - 225,000.00 USD Annually
- San Francisco, CA
Develop and execute customer experience strategy, define service and performance standards, manage communication channels, build and train support team, collaborate with leaders to improve support offerings.
- Employee
- San Jose, Costa Rica
Manage & lead a team of globally distributed technical support professionals to provide enterprise-level, post-sales technical support to our customers. Teams will be comprised of members with varying levels of technical expertise and tenure.
- 100% Remote Work
- Full-Time
- Employee
- A range of 60,000.00 - 80,000.00 USD Annually
- US National
Utilize coding knowledge to troubleshoot customer issues, understand use cases, offer expertise on product leverage, proactively search for future issues, and improve support quality with the product team.
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