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Featured Companies are employers who have come directly to FlexJobs, been approved by our staff, and have directly posted their jobs to the FlexJobs site.
- 100% Remote Work
- Full-Time
- Employee
- Bogota, Colombia
Provide exceptional technical support via calls, chats, and emails. Resolve support inquiries of various difficulties. Gather data to ensure the required technical info is collected to resolve even more complex tickets.
- 100% Remote Work
- Full-Time
- Employee
- US National
Lead a team of DBAs to maintain high service standards, recruit individuals, build strong customer relationships, and seek ways to enhance team performance. Requires 5 years of people management experience and technical expertise in service delivery.
- Hybrid Remote Work
- Full-Time
- Employee
- Hyderabad, India
Responsible for supporting and maintaining Oracle database systems, user access reviews, security, data encryption, and database backup and recovery. Develop automation and monitoring scripts, maintain documentation, and work with product development...
- Full-Time
- Employee
- A range of 113,000.00 - 141,000.00 USD Annually
- Baltimore, MD
Manage the design and implementation of database systems, enforce data integrity and security, update and consolidate REDCap servers, provide end user support and training, develop self-service support resources, and contribute to long-term vision fo...
- Hybrid Remote Work
- Full-Time
- Employee
- A range of 90,300.00 - 164,700.00 USD Annually
- Radnor, PA
Manage SQL Server databases through multiple product lifecycle environments, from development to mission-critical production systems. Assist developers with complex query tuning and schema refinement.
- Hybrid Remote Work
- Full-Time
- Employee
- A range of 70,000.00 - 80,000.00 USD Annually
- Rocky Hill, CT
Maintain network and systems, update software and patching, provide technical support and troubleshoot for staff members. Bachelor's degree and 1+ years' hands-on IT Systems Administration experience required.
- 100% Remote Work
- Full-Time
- Employee
- Philippines
Manage a team of Technical Support Specialists to maintain a high-performance culture. Collaborate with global Technical Support managers to drive daily operations, build and optimize processes, and provide coaching and actionable feedback to team...
- Hybrid Remote Work
- Full-Time
- Employee
- Hyderabad, India
Provide white-glove support to enterprise customers, troubleshoot and resolve technical issues, collaborate cross-functionally to drive product improvements, and contribute to the creation of user-facing content.
- Hybrid Remote Work
- Full-Time
- Freelance
- A range of 30.00 - 46.24 USD Hourly
- Orlando, FL
Debug JavaScript code, diagnose customer issues using ServiceNow platform, provide web/email/telephone support, troubleshoot technical issues, strong communication skills, work with high-value customers.
- 100% Remote Work
- Full-Time
- Employee
- Sao Paulo, Brazil
Provide exceptional customer support via calls, emails, and chats. Securely work with customer sensitive information and collect necessary data. Escalate tickets to the internal team in a timely manner. Collect and analyze customer feedback, handle i...
- Hybrid Remote Work
- Full-Time
- Employee
- Taipei, Taiwan
Support partners with technical issues, troubleshoot problems, find resolutions, review queries, streamline requirements, provide product feedback, meet SLAs, and contribute to building innovative products.
- Hybrid Remote Work
- Full-Time
- Employee
- A range of 110,000.00 - 140,000.00 USD Annually
- Santa Clara, CA
Troubleshoot and solve customer issues on deployments. Support cloud deployments and engage with customers to identify and resolve technical support requests. Participate in product conversations and write technical articles.
- Hybrid Remote Work
- Full-Time
- Employee
- Mexico City, Mexico
Technical Support Engineer responsible for providing world-class hardware and software support, troubleshooting and resolving customer issues, maintaining knowledge base articles, and collaborating with engineering and product teams to enhance...
- 100% Remote Work
- Full-Time
- Employee
- US National
Deliver world-class technical support to mid-market and enterprise customers, ensuring high customer satisfaction. Lead and scale a team of technical experts, drive resolution on technical issues, and provide insights to improve customer experience.
- 100% Remote Work
- Full-Time
- Employee
- US National
Full-stack engineer with experience to diagnose and resolve technical issues, engage with customers, maintain support records, participate in product conversations, work with internal teams, and utilize monitoring tools.
- 100% Remote Work
- Full-Time
- Employee
- A range of 120,000.00 - 140,000.00 USD Annually
- ME, NH, MA, RI, CT, NY, NJ, DE, MD, VA, NC, SC, GA, FL
Manage and mentor a growing team of Support Specialists and third-party service partners. Develop and scale the Customer Support framework and strategy. Become a subject matter expert on the company's platform and provide technical training.
- 100% Remote Work
- Full-Time
- Employee
- India
Communicate with customers via email, chat, and phone to ensure effective use of products. Research, investigate, and provide high-quality responses to technical inquiries. Perform in-depth troubleshooting and take ownership of customer-reported issues.
- 100% Remote Work
- Full-Time
- Employee
- India
Communicate with customers to ensure effective use of products. Provide high-quality responses to technical inquiries. Troubleshoot and resolve customer-reported issues. Contribute to the internal knowledge base and improve processes.
- 100% Remote Work
- Full-Time
- Employee
- Pune, MH, India
Provide technical support to enterprise-level customers, troubleshoot and resolve complex technical issues, liaise between customers and other teams, contribute to the development of customer support solutions.
- Full-Time
- Employee
- A range of 35,000.00 - 78,000.00 USD Hourly
- US National (Not hiring in AK, CA, CO, LA, MA, MS, ND, NJ, NY, OR)
Handle a high volume of inbound calls, respond to technical inquiries from customers through various channels, collaborate with peers on a sales team, and manage customer accounts including accurate documentation of interactions and sales activities.
- 100% Remote Work
- Full-Time
- Employee
- MI, IN, KY, TN, GA, FL, OH, NC, SC, WV, VA, PA, DC, CT, NJ, NY, RI, NH, ME, MD, DE, VT
Educate customers on product usage, track down and resolve technical issues, contribute to technical documentation, provide excellent customer service, troubleshoot and resolve technical issues, analyze and verify technical anomalies, have knowledge ..
- 100% Remote Work
- Full-Time
- Employee
- US National
Become a subject matter expert in affordable housing solutions. Provide advanced technical support for affordable housing clients via phone, online, chat, and email. Verify issues before involving development teams. Work closely with product and deve..
- 100% Remote Work
- Full-Time
- Employee
- US National
Responsible for providing first line support response to customers, troubleshooting and resolving product issues, supporting sales team and CSMs, documenting and tracking reported problems, and ensuring outstanding customer experience throughout the ..
- Hybrid Remote Work
- Full-Time
- Employee
- London, United Kingdom
Support partners in building voice bots using our GenAI-powered platform. Communicate with partner and internal teams, automate and document FAQs, handle administrative tasks, and ensure customer satisfaction.
- 100% Remote Work
- Full-Time
- Employee
- Mexico
Work directly with customers via phone and email to respond to technical issues, providing escalated technical and triage support for other team members, and actively contribute to online community and knowledge database...
- Hybrid Remote Work
- Full-Time
- Employee
- A range of 75,000.00 - 80,000.00 USD Annually
- San Francisco, CA, Austin, TX
Communicate with customers primarily through email, live chat, and outbound phone calls. Gain in-depth knowledge of the product and engage with customers to understand their needs. Contribute to the knowledge base and enhance the overall customer exp..
- 100% Remote Work
- Full-Time
- Employee
- Guadalajara, Mexico
Provide technical support to customers by troubleshooting and resolving issues. Serve as a point of contact for customer escalations and ensure timely resolution. Document bugs and create troubleshooting documentation.
- 100% Remote Work
- Full-Time
- Employee
- A range of 85,000.00 - 103,000.00 PLN Annually
- Katowice, Poland
Provide technical support for a specific product vertical, troubleshooting and resolving complex software and network issues. Maintain accurate records, respond to client inquiries, and collaborate with colleagues to ensure quality service.
- 100% Remote Work
- Full-Time
- Employee
- A range of 85,000.00 - 103,000.00 PLN Annually
- Gdansk, Poland
Provide technical support for a specific product, diagnose and troubleshoot complex software and networked systems, create and resolve tickets, maintain accurate records, and deliver exceptional customer service.
- 100% Remote Work
- Full-Time
- Employee
- A range of 85,000.00 - 103,000.00 PLN Annually
- Wroclaw, Poland
Provide technical support for a specific product vertical, including diagnosing and troubleshooting complex software and networked systems. Maintain accurate records, escalate tickets, and ensure quality service. Shift work required.
- 100% Remote Work
- Full-Time
- Employee
- A range of 85,000.00 - 103,000.00 PLN Annually
- Warsaw, Poland
Provide technical support for a specific product vertical, diagnosing, troubleshooting, repairing, and debugging complex software and/or networked systems. Maintain accurate records and respond to clients within service level agreements.
- 100% Remote Work
- Full-Time
- Employee
- A range of 85,000.00 - 103,000.00 PLN Annually
- Poznan, Poland
Provide technical support to customers by diagnosing, troubleshooting, and repairing complex software and networked systems. Create and resolve tickets, maintain accurate records, and ensure quality service. Develop expertise in company products and ..
- 100% Remote Work
- Full-Time
- Employee
- A range of 85,000.00 - 103,000.00 PLN Annually
- Warsaw, Poland
Provide technical support for a specific product, diagnose and troubleshoot software and network issues. Maintain accurate records, escalate tickets, and ensure quality service. Work on fixed shifts, including nights, weekends, and holidays.
- 100% Remote Work
- Full-Time
- Employee
- Chile
Manage a team of Technical Support Engineers, handle support escalations, improve tools and processes for delivering support at scale, and develop and execute action plans to achieve team and company objectives.
- 100% Remote Work
- Full-Time
- Employee
- Spain, Portugal
Respond to complex customer cases regarding technical and functional issues across multiple platforms and applications. Collaborate with developers and product management to diagnose and resolve issues and monitor support metrics for high customer...
- 100% Remote Work
- Full-Time
- Employee
- India
Respond to complex customer cases regarding technical and functional issues across multiple platforms and applications. Collaborate with developers and product management to diagnose and resolve issues and monitor support metrics for high customer sa...
- 100% Remote Work
- Full-Time
- Employee
- A range of 21.62 - 25.00 USD Hourly
- US National
Provide Tier 2 technical support to customers through phone and email. Troubleshoot solar systems, dispatch field service technicians, and improve processes through self-directed and collaborative projects.
- Hybrid Remote Work
- Full-Time
- Employee
- Atlanta, GA
Serve as the first level of escalation within the product and technical support area. Perform initial troubleshooting for standard customer problems and resolve issues with greater complexity. Document customer issues, assist team members, and ensure..
- 100% Remote Work
- Full-Time
- Employee
- US National
Provide Tier 2 support for the full product suite, interface with Tier 1 support, verify incoming requests, identify trends and repeat issues, run daily support activities, and contribute to all parts of the code base and shared documentation.
- 100% Remote Work
- Full-Time
- Employee
- 18,000.00 USD Annually
- Philippines
Provide technical support to customers, troubleshoot, identify bugs, and provide workarounds. Become a product expert, train and support customers in integrating with the platform, and escalate product issues to the Engineering team.
- 100% Remote Work
- Full-Time
- Employee
- Sao Leopoldo, VA, Brazil
Provide technical support for Accruents Enterprise Solutions, troubleshoot, document, identify root cause and resolve technical problems. Interact with customers, partners, field teams, and software developers to provide technical advice and assista..
- 100% Remote Work
- Full-Time
- Employee
- A range of 54,000.00 - 80,000.00 USD Annually
- Chicago, IL, or US National
Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers. Partner with senior level team members as needed to troubleshoot and resolve customer incidents.
- Employee
- San Jose, Costa Rica
Manage & lead a team of globally distributed technical support professionals to provide enterprise-level, post-sales technical support to our customers. Teams will be comprised of members with varying levels of technical expertise and tenure.
- Hybrid Remote Work
- Full-Time
- Employee
- A range of 170,000.00 - 225,000.00 USD Annually
- San Francisco, CA
Develop and execute customer experience strategy, define service and performance standards, manage communication channels, build and train support team, collaborate with leaders to improve support offerings.
- 100% Remote Work
- Full-Time
- Employee
- Canada, or US National
Work cross-functionally with Engineering, Operations, Customer Success, and Professional Services to ensure customer requests are resolved within SLA and meet a high level of customer satisfaction. Analyze and break down technical designs into...
- 100% Remote Work
- Full-Time
- Employee
- Manila, Philippines
Provides advanced technical support to customers experiencing technical issues with products or services. Identifies and troubleshoots technical problems, communicates solutions to customers, and maintains customer satisfaction.
- 100% Remote Work
- Full-Time
- Employee
- A range of 54,000.00 - 80,000.00 USD Annually
- Chicago, IL, or US National
Respond to customer questions, problems, and work requests on a daily basis. Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers.
- 100% Remote Work
- Full-Time
- Employee
- A range of 85,000.00 - 103,000.00 PLN Annually
- Poland
Provide technical support to customers by diagnosing, troubleshooting, and resolving software and network issues. Maintain accurate records, escalate tickets, and communicate with customers. Develop expertise in company products and provide exception...
- 100% Remote Work
- Full-Time
- Employee
- United Kingdom
Perform investigations to identify root cause of telecom interruptions. Provide mobile device management support. Make suggestions regarding mobile data communications solutions. Offer telecom support and troubleshooting leadership.
- 100% Remote Work
- Full-Time
- Employee
- A range of 150,000.00 - 370,000.00 USD Annually
- Los Gatos, CA
Monitor and handle customer requests, troubleshoot and solve issues, automate support needs, develop runbooks, improve and maintain support tools, understand product offerings. Ideal candidate has hands-on experience in customer-facing engineering...