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      Country
          Country

          Find a Location

          GrubHub has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • GrubHub

              111 W Washington St Ste 2100 Chicago, IL 60602-2783

            • GrubHub

              Irvine, CA 92614

            • GrubHub

              1026 Commonwealth Ave Boston, MA 02215

            • GrubHub

              280 Summer St # 1 Boston, MA 02210

            Business ProfileforGrubHub

            Food Delivery
            Multi Location Business

            Current Alerts For This Business

            There are 3 alerts for this business. See all alerts
            Government Action: BBB reports on known government actions involving business’ marketplace conduct::
            D.C. sues Grubhub for allegedly using deceptive trade practices

            On December 29,2022  the business entered a Assurance of Voluntary Compliance with the Office of the Attorney General. The Assurance settles allegations that the business violated the District’s Consumer Protection and Procedures Act (CPPA), which prohibits a wide variety of deceptive and unlawful business practices. Under the CPPA, it is illegal to make misrepresentations about products or services, or to provide products or services that violate other District laws. Under the terms of the Assurance, the business agreed to pay $3.5 million, distributed as follows:


            $2.7 million will be paid back to affected customers. Those with active Grubhub accounts will receive a refundable credit and if the credit is not used within 90 days the money will be sent to customers in the form of a check.
             
            $800,000 civil penalty paid to the District. Additionally, Grubhub must significantly change its business practices to ensure compliance with District law in ways that will set the industry standard for disclosing pricing information to consumers. To ensure no future violations of the CPPA, Grubhub must:

            - Prominently disclose to consumers when it presents search results that additional fees may apply at checkout;
            - List the name and amount of each fee as a separate line item at checkout;
            - Stop its practice of combining taxes and fees into one line item;
            - Stop advertising that Grubhub+ subscribers receive “free delivery” and instead specify that the $0 delivery fee only applies to eligible orders and         that other fees may apply;
            - Stop charging menu prices higher than those available at the restaurant itself unless it clearly discloses, both on the menu and at checkout,                 that prices may be higher on Grubhub; and
            - Shut down all microsites for restaurants located in the District or transfer ownership to the restaurant.

            For more details go here.

             

            Government Action: BBB reports on known government actions involving business’ marketplace conduct::
            City of Chicago Files Consumer Protection Lawsuits Against DoorDash And Grubhub For Engaging In Deceptive And Unfair Business Practices

            On August 27, 2021 the City of Chicago filed consumer protection lawsuits in the Circuit Court of Cook County Illinois. Charges filed allege the business is in violation of Chicago Municipal Code prohibiting deceptive and unfair business practices that harm restaurants and mislead consumers. Specifically, Grubhub published deceptive “routing” telephone numbers that they represented as the restaurant’s direct number, created and maintained “impostor websites” for restaurants, launched deceptive, promotional campaigns to “save restaurants” during the pandemic, while forcing participating restaurants to extend their contracts, cover the cost of the promotions, and pay them full commission on all orders, and violated the City’s emergency cap of 15% on restaurant commissions. The matter is pending. For more details go here.

            Updated information as of 2/1/2022:

            On December 27, 2021, the City of Chicago's complaint against Grubhub in the Circuit Court of Cook County was amended with new allegations that the food delivery company violated Chicago's consumer protection ordinances by:

            - Deceptively and unfairly charging restaurants for customer refunds that Grubhub issues unilaterally, without the restaurants’ consent; 
            -Deceptively advertising those consumers can “order online for free,” yet charging multiple fees on these delivery orders; 
            -Falsely advertising that its monthly subscription service, Grubhub+, provides “unlimited free delivery,” while still charging subscribers a fee to complete each Grubhub delivery order; and 
            -Deceptively and unfairly concealing that its restaurant search tool provides results that are not based solely on relevance to consumers’ search criteria; instead, rankings are tainted by undisclosed marketing fees.

            To see the press release on this update, visit this link.

            At-a-glance

            Customer Reviews

            1.04/5stars

            Average of 866 Customer Reviews

            Customer Complaints

            1,964 complaints closed in last 3 years

            678 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            GrubHub has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • GrubHub

                111 W Washington St Ste 2100 Chicago, IL 60602-2783

              • GrubHub

                Irvine, CA 92614

              • GrubHub

                1026 Commonwealth Ave Boston, MA 02215

              • GrubHub

                280 Summer St # 1 Boston, MA 02210

              BBB File Opened:
              5/11/2009
              Years in Business:
              20
              Business Started:
              4/1/2004
              Business Started Locally:
              4/1/2004
              Business Incorporated:
              10/23/2013
              Type of Entity:
              Corporation
              Business Management
              • Mr. Matt Maloney, CEO
              • Ms. Sarah Epstein
              • Ms. Jan Pettway, Manager
              Additional Contact Information

              Phone Numbers

              Industry Tip

              BBB Tip: Choosing a food delivery service

              Customer Complaints

              1,964 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/20/2024

              Complaint Type:
              Delivery Issues
              Status:
              Resolved
              Placed repeated delivery orders which included modifications to my husbands order, a burrito without Pico ******** and guacamole because he has a severe allergy to tomatoes. Order was prepared with pico ********, it was made incorrectly. I only asked for a replacement and the only offered me a $5 off coupon for next time... excuse me but this is a health issue, an an extremely severe health issue and I was told that was all they could do. My husband literally could not eat the burrito, even if we took off the tomatoes because there could still be reminents of it on there. His allergy is THAT bad. I was extremely upset with their lack of compassion and their awful customer service.
              Read More

              Customer Reviews

              866 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Arpi J

              1 star

              03/24/2024

              Terrible customer service. I called to cancel an order and they told me they can't cancel refund it and offered me $5. This is the 3rd time in my last 3 orders (so all of them) something has gone wrong.

              Local BBB

              BBB of Chicago & Northern Illinois

              BBB Reports On

              BBB reports on known marketplace practices.

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