IBAN discrimination is against the law. It has been since 2014, but it’s still commonplace.

So, you're having issues with your IBAN?

A bank, internet provider, gym - you name it - doesn’t accept your IBAN and insists you need a ‘local bank account’?

While that may seem legit, it’s illegal. It’s called IBAN discrimination, and it’s against the law.

Report your case of IBAN discrimination, and we will pass them on to the relevant authorities, saving you the hassle.

We’re here to put an end to this.

Remind me, what is IBAN discrimination again?

IBAN discrimination is when a bank or company doesn’t accept your IBAN because it’s not from the same country in which the bank or company is based.

For example, French IBANs look like this: FRXX XXXX XXXX, and instead, a German bank or company may insist you need a German IBAN which looks like this: DEXX XXXX XXXX, etc.

Let’s say you want to pay for your gym membership in Spain using your German IBAN: your Spanish gym would be guilty of IBAN discrimination if they didn’t accept your non-Spanish account number.

What are my rights?

Your account number, regardless of which EU country it’s from, should be accepted anywhere in the European Union.

Your provider is breaking the law if they don’t accept your IBAN. Report your case, so we can stop it from happening again.

What happens to my data?

All cases of IBAN discrimination submitted through this form will be anonymised. All personally identifiable information will be removed. Read more here.

Want to revoke a complaint?

Please email [email protected] and we'll process your request.