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Health, Safety and Financial Assistance Options

No matter what unique circumstances you or your loved ones might encounter, we have ways to help.

Sign Up For The Caring Contact Program

(Formerly known as the 3rd Party Notification Program)

Let a loved one or trusted resource know if you need help managing a disconnection notice.

This form is fillable if you download the PDF using Adobe Acrobat Reader. 

Or, call to request a form by mail: 800.552.7583

Other Services to Keep Current and Active

Medical Equipment Registry

Register your medical equipment so that we can notify you about planned maintenance outages. You should also have a back-up plan in place for emergency outages.

This form is fillable if you download the PDF using Adobe Acrobat Reader.

Or, call to request a form by mail: 800.552.7583

 

Medical Hardship Extension

Sometimes a medical emergency can present a challenge in paying your bill on time. 

Call to learn more: 800.552.7583

Critical Medical Need Program

In collaboration with the United Way and Spire, for Ameren customers with a serious medical condition where loss of utility service may aggravate the illness or prevent the use of life-support equipment. Certified medical providers must complete and submit the form. Call the United Way at 211 for more details.
Medical Waiver Form (For Providers)

Financial Assistance Options

Keeping Current/Keeping Cool

Keeping Current provides past due balance forgiveness and monthly bill credits with on-time monthly payments. Keeping Cool provides a bill credit of $50/month from May – September for eligible customers.

Learn More

LIHEAP

The Low-Income Home Energy Assistance Program (LIHEAP) is a federally funded block grant program to assist low-income households with paying their utility bills.

Learn More

Energy Saving Tips & Rebates

Start saving energy and money today with simple tips that help you manage and lower your energy use. We also offer rebates for energy efficient home upgrades.

Learn More

Energy Assistance

Learn about our other energy assistance programs.

Be Aware of Scams

Be aware of telephone, mail, email, door-to-door, and other in-person scams that involve criminals posing as Ameren representatives and demanding immediate payment or personal information.

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