Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country
          Latest News

          BBB Tip: 6 steps to avoid package theft

          By Better Business Bureau. October 5, 2023.
          be on the look out for porch pirates during the holiday season

          (Getty Images)

          The rise of online marketplaces and expedited delivery services is convenient for many consumers nationwide, allowing shoppers to search for the perfect gift for friends and family. Unfortunately, purchasing and having the item delivered to the proper address does not guarantee you will receive it. According to a Security.org study, approximately 79% of consumers experienced package theft in 2022.

          Package thieves, also known as “porch pirates,” often take advantage of an opportunity and may frequent a neighborhood or community multiple times before moving on to another. They will often target houses that provide a quick in-and-out route, especially if the porch or area where packages are delivered is within 25 feet of the street and is easily visible. 

          As a crime of opportunity, preventing or discouraging package theft can be accomplished in several ways, depending on the location of your residence, type, and community. For instance, preventing package theft at an apartment complex in the middle of the city differs from a suburban residential community. However, consumers can use specific strategies to discourage the act no matter where they live.

          BBB provides the following tips to prevent package thieves from affecting your plans:

          • Check with neighbors. Sometimes, your package may not be stolen simply at the wrong address. Before filing a report or contacting the sender, check with your neighbors and see if the delivery service may have dropped off your package at the wrong address. Many delivery companies will take pictures of your package in the designated location – be sure to check for the photo and verify it is at the right spot.
          • Don’t leave unattended packages. When possible, do not leave delivered packages unattended for long periods. If you are expecting a package, attempt to schedule its delivery when you know you will be home. Ask your neighbors if they mind holding on to packages delivered if you plan to be gone for an extended time.
          • Ship to store. If purchasing an item from a retailer with a physical location near your home, consider shipping it there instead. Retailers will require proof of purchase or identification before releasing packages they have received, and this is a sure way to avoid porch pirates.
          • Use a security camera. Installing a home security system with cameras or a camera-enabled doorbell is a great way to deter package theft, especially when highly visible. Consider including a sign that specifically states that the residence is under surveillance. Even if a package is stolen from your porch, the video evidence will help law enforcement track down the thieves (but be wary of the risk of internet-connected devices and research before you purchase).
          • Require a signature. Many delivery companies include the option to require a signature before leaving a package, letting you take physical possession of the item as soon as it is delivered. While this option works well for those often at home, especially for expensive items, it may create difficulties in receiving packages if your schedule and the delivery service differ. Be sure to check with the delivery company on their policy for packages that are not signed for; they may return it to the sender after a certain number of attempts.
          • Consider a package receiving service. Some major retailers, such as Amazon, offer secure package-receiving locations away from your home that you can access with a key or code. Some independent businesses also specialize in this service, allowing you to designate a different delivery location for your packages and the ability to pick them up on your way home.

          For more information

          If you fear your package being stolen, file a report with your local police department and the delivery company. Depending on your delivery service, they may offer insurance or other policies to reimburse you for your losses.

          For more online shopping resources and tips, visit BBB.org/OnlineShopping.

          Report scams to BBB Scam Tracker