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          BBB Tip: Holiday shipping tips for safe package delivery

          By Better Business Bureau. September 18, 2020.

          (Getty Images)

          This year, more people will be doing their holiday shopping online than ever before. The Better Business Bureau offers tips to ensure your packages are delivered on time and safely.

          Package theft is a common issue, as 36% of people surveyed by Consumer Reports reported having a package stolen at least once. Porch pirates frequently steal packages from front porches before the package owner can retrieve them.

          BBB offers the following safe delivery tips:

          • Don't leave mail and packages unattended, if possible: Have a neighbor, friend or relative stop by and pick up expected deliveries if you won't be home. 
          • Track packages: Follow shipments from the seller to your front door with online, text message or phone call tracking offered through the delivery company. Sign up for alerts to be notified of delays and delivery times.
          • Request a signature:  Without a recipient’s signature, the delivery service won’t be able to leave a package exposed on a doorstep. This package delivery feature often costs a fee.
          • Use a credit card: When making purchases online, use a credit card rather than a debit card or other form of payment. Credit card companies are more likely to offer refunds in the event of theft.
          • Insure valuable items: Purchase delivery insurance to protect merchandise against loss or damage. Contact the local police department if you do become a victim of package theft.
          • Check with online retailers: Many online retailers offer alternative shipping options. Check to see if the store offers a delivery option where you can pick up your items at a delivery hub near you.
          • Check with your employer: Some employers will allow package delivery to your place of work for safekeeping.

           

          Remember to report scammers.  If you've been the target of a scam or suspect scam activity, report it to authorities and  BBB Scam Tracker  to warn others. 

          For lists of business by industry and reviews you can trust on local businesses and charities, visit BBB.org.

          Only make purchases from businesses who adhere to the BBB Standards for Trust. Read more about BBB's Accreditation Standards.