ISS World Malware Attack

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18 February 2020 | Updated 07 December 2021

ISS, a leading provider of facility services, was the target of a malware attack, meaning all group websites are currently down.

ISS employees, including 4,000 in the UK, currently have no access to their operational systems and are also concerned about whether they will be paid correctly, a source told ThisWeekinFM.

A statement provided by the company reads as follows:

"On 17 February 2020, ISS was the target of a malware attack. As a precautionary measure and as part of our standard operating procedure, we immediately disabled access to shared IT services across our sites and countries, which ensured the isolation of the incident.
 
"The root cause has been identified and we are working with forensic experts, our hosting provider and a special external task force to gradually restore our IT systems. Certain systems have already been restored. There is no indication that any customer data has been compromised.
 
"The nature of our business is to deliver services on customer sites mainly through our people and as such we continue our service delivery to customers while implementing our business continuity plans. Our priority is to ensure limited or no disruption while we fully restore all systems.
 
"We are currently estimating when IT systems will be fully restored and are assessing any potential financial impact.
 
"Security, in all its forms, is a top priority for ISS, and we remain committed to protecting the integrity of our systems.
 
"We will provide a further update when we have significant, additional information."

"We are currently experiencing technical issues which were highlighted yesterday. Our IT department is working to rectify the problem as soon as possible."

– Martin Kjær Hansen

ISS Head of Group Investor Relations

Martin Kjær Hansen, ISS Head of Group Investor Relations, provided the following statement to ThisWeekinFM on 18 February :

"We are currently experiencing technical issues which were highlighted yesterday. Our IT department is working to rectify the problem as soon as possible."

A ThisWeekinFM source claimed that thousands of the Group's employees, including 4,000 in the UK had no access to emails. A senior ISS spokesperson denied this stating that emails were not the problem but rather ISS operational systems.

ISS was founded in Copenhagen in 1901 and has grown to become one of the world's leading facility services companies with revenues in 2015 amounting to DKK 79.5 billion.

Picture: Current website error message

Article written by Ella Tansley | Published 18 February 2020

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