Get more done as a travel seller
Instead of working through GDS queues, trying to remember what to do when for which booking, let NavAgent guide you through your day with a prioritised view on your bookings, or relevant data about the customer so you can be confident, personal and performing at your best.
NavAgent is a GDS point of sale add-on that guides travel sellers through the maize that is travel selling and servicing, and helps them stay focused, know more about their customers and be as productive as possible.
Scroll down to see how it does all that.
NavAgent prioritises your workload
When you work through a GDS queue, you have to look at all the bookings in that queue in order to figure out which bookings require your attention. With NavAgent, we arrange all your bookings where your attention is required, by travel date or by action due date order. This includes:
Any booking with a non-confirmed segment such as cancelled, unable, time changed
Any booking where the airlines are asking you for ticketing
The NavAgent logic is clever enough to read airline remarks and understand their meaning, so not only will it show you bookings where airlines want ticketing done, but it will also include bookings where the airlines are asking you for things like APIS, CTCM or warning you of duplicate bookings.
All neatly prioritsed for you!
Know every traveller like they’re your only customer
Sometimes you have to deal with a client you’ve not spoken to in a long time, or who would normally book with a colleague.
NavAgent will tell you about each customer’s booking history with your agency, even their online bookings, and paint you a picture which will enable you to talk to that customer as if you dealt with them every day.
It will also help you know what to suggest as options based on previous booking data.
Unused coupons and
previous bookings - all on the same screen
With NavAgent you have all the information relating to the current traveller right there on one screen. You can easily refer to possible unused coupons, or look at what was booked for this client previously, enabling you to offer a much better service with less effort.
There’s still plenty of opportunity left in bookings after ticketing
A traditional GDS process does not easily facilitate revisiting a booking after ticketing. As a result our industry achieves at best an average of 10% hotel attachment to bookings. And nowadays there is plenty more to sell - transfers, parking, lounges to name a few. NavAgent keeps the list of your upcoming departures and opportunities to hotel sales in front of you at all times, making it easy to proactively contact some of those travellers, even if it is only to wish them a great trip. You never know what you might sell in that conversation!