Business ProfileforWe Energies

I understand the storm that hit Eastern Wisconsin was hard to prepare for and they are trying frantically to restore power. Im sure they are all doing their best. My issue is, how they grossly mislead and lied to us time after time. I signed up for the appl and notifications on power outages and progress to restore. 4/3/24 at 8:30 am they said power will be restored by 9:30 am.At 3:30pm they said power will be restored at 9pm. At 8:30pm pm they said power would be restored at 5am. At 6:30am they just power would be restored at 2pm. At 2pm they said they are reassessing situation. I dont even care how long it takes, just be transparent from the start!!! Say it will be ***** hours or 2-5 days. That way we can empty our refrigerators and freezers and bring them to relatives and friends homes. I have temperature sensitive equipment for my business I would have moved, we would have not allowed any home doors to be opened, made plans to stay somewhere, etc. I own a sizable business and I would NEVER tell a client to expect something to be done in a certain timeframe without knowing for sure the issue, how to resolve it and how long it would take to do so. To continue to lead us on time after time is completely unprofessional, irresponsible and flat out criminal when you consider thousands of us are losing hundreds of dollars of groceries thinking they can last 2 hours, another 6, another 8 maybe and now 30 hours later stuck. Their is temperature sensitive equipment being ruined and basements flooding. Again, I get you cant help the situation, but you CAN control misleading and lying to us which hinders us from making appropriate decisions and actions that could have saved a lot of loss and damage. Whats really fun about this, is in the middle of it I got my bill. Yeah, really feel like paying that. How about after you pay me back for the $500 of refrigerated and frozen groceries I need to toss?

I am very sorry to hear you were without power for an extended period of time and that the estimated time of restoration/**** continued to change. We understand that getting clear, accurate and effective communication helps to manage your situation appropriately and make the necessary decisions for you and your family. One of the issues we face with widespread and large-scale outages is that it makes projecting the **** very difficult. The **** assigned to an outage is initially based on the best information that we have available to us at that time, even without knowing the exact cause of the outage. The **** may change multiple times as damages and new hazards are actively being reported while we are simultaneously assessing existing damage already reported. It can also change once crews arrive on site to assess the situation and possibly determine the repairs will take longer than initially expected or that specialized crews or equipment are required to restore service.The recent outage you experienced was due to weather with heavy wet snow and strong winds being the main factor. Our crews found significant damage, including broken poles, downed power lines, downed trees and limbs falling onto our equipment. The snow, slick roads and working conditions also made restoration efforts even more challenging. We had an army of field crews, including technicians from across Wisconsin and extra workers from across *********** working non-stop and have restored more than ******* customers. Unfortunately, sometimes certain circumstances beyond our control can interrupt your energy service. Although we do our best to restore service, we strongly advise our customers to have a backup plan. This may include having a generator or locating to a different premise. We believe that safety comes first and urge our customers to be as prepared as possible in the event of an unexpected power outage. We certainly appreciate your ***** and patience with us while you were without power. Please know that our crews worked as quickly and safely as possible to restore your power and truly apologize for any inconvenience you and your family may have experienced. We will continue to work hard to provide safe, reliable energy that we know our customers depend on.