Business ProfileforNintendo of America Inc

Another time I wish I could leave a 0 star review. It's appalling that a company with such a history of quality can be so poorly run as it is in America. Their free shipping with orders over $xx is the stuff of 1975... 3-9 days ground. I ordered something on **** a few weeks back from ***** and it arrived in 2 days for free shipping. They can't get something halfway across the US in 9 days? Package was "lost" and missed my son's birthday. I called on day 7 when it hadn't moved in 3 days in hopes they could send me a replacement package with free upgraded shipping, nope I had to wait for the full 9 to find out what I already knew. Fuming I called them and asked them to cancel and refund my order they informed me they could but it may be up to a week for the refund, whatever no biggy. Then about 5 days after it was supposed to be there my order shows up. Sadly I had already gone to the store and bought another one by that time so my kid's birthday wasn't ruined. Then today I get an email (had not gotten the refund yet of course) telling me to call them. I call them and they are like "oh I see your package has arrived are you good", NO I am not. I want a refund. They say they can refund me but I have to send the package back they can email me a label. I told them I was not driving that package anywhere, the box was all damaged and I live nowhere close to a drop-off for *** or ****** I ask for them to send a truck to pick it up and they say they can't.After snail speed, poor shipping choices, making me drive 1+ hours to buy what I ordered, and holding my money for over 2 weeks they expect me to drive another hour out of my way to return their busted-up package? Mind you, this was a ~$50 order, not $100s. I will NEVER buy another Nintendo product and will review them poorly as often as I can for the rest of my days. I am selling my Switch at the first chance and buying a PS5 and not looking back. Enjoy my $50 Nintendo you earned it.