Remote Assistance for Packaging Equipment

Enhanced Remote Assistance Capabilities From R.A Jones Deliver Safe Service, Improved Uptime To Manufacturers During COVID-19

To identify and resolve packaging equipment issues quickly and in a COVID-19-safe manner, R.A Jones is offering remote assistance for customers across markets. Through a suite of cloud-based services and designated service staff, manufacturers can reach faster diagnosis and receive real-time support with greater cost- and time-savings than a traditional on-site visit.



 

Built around a PLC interface and high-quality audio, a live video feed and file-serving features, R.A Jones’ remote assistance support allows machine operators to connect with experts and troubleshoot errors and interruptions on-demand. If operators encounter any issues with equipment, they simply engage with skilled technicians via smart phone, tablet or laptop to troubleshoot the source of the problem and work to find a solution.

Utilizing the IT platform and hardware allows manufacturers to benefit from R.A Jones’ technical expertise and find resolution efficiently, reducing downtime and minimizing expenses associated with service calls. The remote option cuts unnecessary travel-related costs and expedites the maintenance process, maximizing uptime and productivity, as well as eliminates any concerns around viral spread following the coronavirus outbreak.

“Packaging companies around the world have always relied on our dedicated, talented service technicians to resolve line issues and maintain efficiencies,” said Paul Wolf, Director of Customer Service at R.A Jones. “With our new remote assistance capabilities, this expertise is even more accessible and immediate and will provide critical reassurance in the aftermath of a global pandemic. Our customers can feel confident that any technical issues they encounter will be swiftly and diligently addressed without the health risks or costs that come with in-person service visits, contributing to a healthier, more productive operation.”

Beyond faster diagnosis and safe service from afar, R.A Jones’ new remote assistance capabilities also contribute to workforce development. Serving as the eyes and hands for off-site technical experts allows operators to gain important maintenance knowledge and develop skills they can apply to the manufacturing line moving forward.

R.A Jones is a global leader of innovative packaging technology for the beverage, chemical, consumer goods, dairy, food, pharmaceutical and industrial industries. Our remote assistance capabilities are applicable for a wide range of solutions, including aerosol, cartoning, chub packaging, cup filling, multipacking, pouching and MAP equipment.

If you are a manufacturer looking for an OEM with strong a strong service and support team available year round to keep your lines running, complete and submit the form below or send an e-mail us at info@rajones.com.

 

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PRIVACY POLICY 

1. Controller

The company you’re trying to contact with this form (the “Company”) processes your personal data – in quality of Controller/Joint Controller – in accordance to the Privacy Policy to which you may refer for the purposes described below. Both of these processing are based upon the legitimate interests of both Coesia S.p.A. – the holding company of the Coesia group – and the Company. By ticking the box below, you also consent the Company to communicate and share your personal data to the other entities part of the Coesia group for the direct marketing purposes described below. Here below you can find the key info on the processings. 

2. Purposes

In particular, the Company processes the personal data you provide filling up the form, for the following purposes: 

a. collect identification and contact data for registering your attendance at the event organized by the Coesia/Company and/or reply to queries concerning the Coesia/Company activities and/or your contractual or pre-contractual relationships with Coesia and/or the Company; 

b. send to your email newsletters of informational, promotional and advertising nature and/or other materials for direct marketing purposes; 

c. analyze your interaction (“Insights Data”) to materials sent by the Company for marketing communication purposes above and create a profile to send you information based on your interests (“Profiling”). 

3. Legal Basis

The data processing under letter a. above is necessary for the performance of a contract or to take steps prior to entering into a contract between you and Coesia and/or the Company.  

The data processing under letters b. and c. is based on the legitimate interest of both the Company and Coesia S.p.A. to send you marketing communication and evaluate the Insight Data to set out marketing strategies and send you information based on your interests. 

4. Data sharing purpose

In accordance to the Privacy Policy and given your explicit consent, the Company may share your personal data with other companies of the Coesia group (“Coesia Entity/ies”, which act as Joint Controllers, jointly the Company) in order to allow the other Coesia Entities to send you marketing and commercial information, newsletters and/or materials and to process the Insight Data within Profiling (as specified under letters b. and c.). 

You can give your explicit consent to the data sharing for marketing purpose checking the following box. In this case, the profiling processing will be carried on the basis of the recipient Coesia Entity’s legitimate interest. 

It remains understood that in case of denial of giving your consent, the marketing and profiling processing will be carried out only by Coesia and by the Company based on their legitimate interests, as specified above. 

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