Any person, community or organisation who is adversely impacted by FEI OGEF LP can lodge a grievance against the fund, fund manager, an investee company or any other party related to the fund.

 

Grievances should preferably contain the following information:

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1. The identity of the complainant(s): name(s), address(es) and other contact information;

2. The identity of the individual, project or other party related to the fund against which the complaint is being made; 

3. A description of the issue; and

4. A description of any action taken to date. 

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The persons who have lodged a grievance will be kept informed about expected response times and progress made in addressing grievances. The identity if the complainant will be kept confidential.

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Grievances can be submitted by emailing complaints@ogefafrica.com. Any complaint submitted by email will be reviewed by the Fund E&S Officer and automatically shared with the Fund Advisory Committee and African Development Bank for 3rd party review. 

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Grievances can also be sent to the Fund Manager, Advisory Committee or African Development Bank directly by letter to: