Mohegan Sun CT Online Casino 17+

I was on here playing I hit on a slot for $118 it kicked me off the app would not let me come back on had to download the app several times finally let me back in with no winnings you can’t talk to anybody on the phone it’s only through a chat they’re saying my account is under investigation and someone will contact me if I get money back I have proof of screenshots I’ve won the moneyAnd they’re still giving me a hard time but if I lost you bet you would see no money in my account I will never play on this app again once my issue was resolved stay away people

Hi there, we are sorry to hear you have had trouble getting in touch with our team. Please try starting a live chat or sending an email with all the necessary information so we can further look into this for you such as the date/ time, and any screenshots with error messages.

Long time gambler here, short time using this App(less than a month). A notfication appeared on my phone stating a deposit deal of "Get a 100% up to $500 Deposit Offer Bonus.." I thought it'd be a good deal and I looked through the in-app notifications, promotions section, and email... nothing. Thought, okay maybe a mistake. Then another notification 3 days later stating "Time is running out..." for the same offer. Checked the same things, nothing. Confused, reached out the the customer service reps. which seemed like they were helpful, but failed to elevate my case until after a week.
Then they simply state the offer is expired.. well yes, of course it would be expired since they neglegently delayed over a week to assist my situation.

Customer service needs to overhall a re-training on professionalism and courtesy. I'm honestly not even upset I can't use their bonus offer. I'm disappointed in FanDuel and any Application that utilizes them as they do the bare minimum and delay then "hang up" when you still had questions. If a customer service "Agent" emailed me stating it was an error within the first 24hrs I probably would be less upset, and if they floated me a smaller deal to smooth over a "misunderstanding" then honestly that would have made me stay with this App. But because the situation played out this way, no I will avoid using any FanDuel poducts in the future and so should every other individual.

Hello and thank you for reaching out! We are always looking to improve the experience for our users, and really appreciate the feedback. Please feel free to contact us at sportsbook@fanduel.com or on Twitter @FanDuel_Support with any other suggestions you have to improve the FanDuel Sportsbook & Casino app moving forward!

So I used to really like this online casino and we do go to Mohegan Sun quite often so it is nice that you get the points for stays and such. HOWEVER, I recently opted into a promo to wager a 100 and get 150 in casino credits. I have never had any issues with this casino before. Except maybe that they don’t pay out anywhere near as well as DraftKings does. So anyway, I opt in, wafer somewhere around 150 (I got the notification while playing). So naturally, I keep playing. When I’m done I check the promo, and it states it’s been played through 0%. So I got ahold of customer service. I get an email hours later stating there having issues with CT users using the promo and playing on iOS. Since then, nothing. I have reached out to customer service multiple times. No answer. I even had a “agent” end the chat when I explained I’ve reached out multiple times. If they’d just check my play history, they’d see it was moooore than sufficiently played through and I am entitled to the credit. Anyway, long story short, be cautious! I’ve spent easily 3,000-3,500 on the app, winning maybe 1,000 the whole time. The least they could do is give me the credit I am owed. I guess not. Go on Draft Kings if you really want to play, MUCH better pay offs, just takes longer to get your money. GAMBLERS BEWARE!

Hello, Heather! We're sorry to hear about the promotion difficulty. Please contact our Support Team at support@fanduel.com or on Twitter @FanDuel_Support with your account & promotion details so we can assist. Thank You!