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Michael Moorhouse is the President of Mosquito Shield, which provides residential and commercial customers with professional mosquito and pest control services. Having started as the branch manager of the company’s flagship office before advancing to president, he has grown alongside the franchise. Michael continues Mosquito Shield’s partnerships with the International Franchise Association, the New England Franchise Association, and the American Mosquito Control Association, ensuring compliance with customer, employee, and franchise owner needs.
In this episode, Ryan and Michael discuss building leadership structures in seasonal businesses.
Al Fagundes is the Owner and President of A. Fagundes Plumbing & Heating Inc., a family-owned and operated business that has been offering high-quality workmanship in Massachusetts since 2003. As a Master Plumber, Al is skilled in troubleshooting heating and AC systems and strives to maximize customer satisfaction.
In today’s episode, Ryan and Al discuss Al’s early years in business, the lessons he learned from scaling too quickly, and his community outreach efforts.
Claire Ficke is a Business Development and Partnerships Manager at CompanyCam, an app designed to enhance team communication and build customer trust through field captures. Claire is responsible for fostering relationships and collaborating with influential industry leaders. She is a conference speaker who highlights the importance of photo documentation for business growth.
In this episode, Ryan and Claire discuss why incorporating CompanyCam is an asset for team development and improved customer service.