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Find a Location

PayPal, Inc. has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • PayPal, Inc.

      2211 N 1st St San Jose, CA 95131-2021

      BBB Accredited Business
    • PayPal, Inc.

      333 E Haley St Santa Barbara, CA 93101-1712

    • PayPal, Inc.

      963 E 4th St Los Angeles, CA 90013-1863

      BBB Accredited Business
    • PayPal Canada Co

      506 - 661 University Ave Toronto, ON M5G 1M1

    • Paypal, Inc.

      95 Morton St New York, NY 10014-3336

    Business ProfileforPayPal, Inc.

    Payment Processing Services
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    To avoid delays, please include the name of the entity you are complaining against (Venmo, Honey, PayPal, Xoom) in your complaint.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.16/5stars

    Average of 1,519 Customer Reviews

    Customer Complaints

    28,635 complaints closed in last 3 years

    9,718 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/1/2001

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Honey is the simplest way to save when shopping online. We provide a set of free tools that ensure you're getting the best value, wherever you shop.

    Products & Services

    Automatically find and apply coupons.
    Watch for price history, set notifications for price drops, and many more free tools to ensure you're getting the best value.

    Business Details

    This is a multi-location business.

    Find a Location

    PayPal, Inc. has 15 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • PayPal, Inc.

        2211 N 1st St San Jose, CA 95131-2021

        BBB Accredited Business
      • PayPal, Inc.

        333 E Haley St Santa Barbara, CA 93101-1712

      • PayPal, Inc.

        963 E 4th St Los Angeles, CA 90013-1863

        BBB Accredited Business
      • PayPal Canada Co

        506 - 661 University Ave Toronto, ON M5G 1M1

      • Paypal, Inc.

        95 Morton St New York, NY 10014-3336

      Headquarters
      2211 N 1st St, San Jose, CA 95131-2021
      BBB File Opened:
      1/12/2000
      Years in Business:
      25
      Business Started:
      3/9/1999
      Business Incorporated:
      7/30/1999
      Accredited Since:
      8/1/2001
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 202016010844 for this business, issued by 1-Secretary of State-Corp, LLC, Notary

      These agencies may include:

      1-Secretary of State-Corp, LLC, Notary

      1500 11th Street

      Sacramento CA 95814

      (916) 653-6814

      https://bizfileonline.sos.ca.gov/search/business

      Type of Entity:
      Corporation
      Alternate Business Name
      • paypal.com
      • PayPal.me
      • Xoom
      • Honey Science Corporation
      • Honey
      Business Management
      • Jaime Beach, Team Leader
      • Mr. Dan Schulman, CEO
      Contact Information

      Principal

      • Jaime Beach, Team Leader

      Customer Contact

      • Jaime Beach, Team Leader
      • Mr. Dan Schulman, CEO
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Customer Complaints

      28,635 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/24/2024

      Complaint Type:
      Product Issues
      Status:
      Resolved
      To whom it may concern,My name is ********************************* and My Paypal Email is ********************** and Im a long-time PayPal user who has never violated the Acceptable Use Policy. Despite this, I received the horrible shock of a You cant use PayPal anymore email today. At the advice of counsel, Im sending you a polite message with details and information so that this policy mistake can be corrected and that my account can be restored to full functionality.I primarily use my PayPal for payments of goods on secure and authenticated websites and sending and receiving monetary gifts to family and friends.In addition, my PayPal is authenticated and verified.Everything I do on PayPal is completely legitimate and I have never received any chargebacks or fraudulent claims on my account.None of my transactions violate the **** To be honest, I have no idea what could have triggered this mistake. I reviewed it in close detail. I looked on r/PayPal and I am not the only person who has had this problem - many users have been wrongly suspended for no apparent policy violation, especially within the past several days. I worry that it will shake the publics faith in PayPal as a reliable service, especially if users take their complaints to the appropriate business oversight authorities. I plan to file complaints if my account is not restored within the expected 72-hour window.Please forward this on to the correct internal department that handles PayPal accounts. I look forward to hearing back from you once my case is reviewed and the limitation is reconsidered.Sincerely,*********************************
      Read More

      Customer Reviews

      1,519 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Roger B

      1 star

      04/29/2024

      Would give zero starts if I could. Unfortunately, I fell victim to an online retailer. Luckily, they made numerous errors/lies which made it easy to identify after the fact. I immediately disputed the charge and provide all the info to PayPal. After no response from the retailer I escalated the dispute and was initially told Id have a resolution on 4/9. That date continues to change and has now been update to 5/4. Mind you Ive had zero communication from PayPal this whole time. ***** when the company you decide to pay for the transaction with protects the scammers and not their own customers. Will no longer use PayPal in any capacity. Too many other options with amazing customer service like Venmo, Zelle, Chime, or Cashapp to name a few.

      Local BBB

      BBB of Los Angeles & Silicon Valley

      BBB Reports On

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