Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          PayPal, Inc. has 15 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • PayPal, Inc.

              2211 N 1st St San Jose, CA 95131-2021

              BBB Accredited Business

            • PayPal, Inc.

              333 E Haley St Santa Barbara, CA 93101-1712

            • PayPal, Inc.

              963 E 4th St Los Angeles, CA 90013-1863

              BBB Accredited Business

            • PayPal Canada Co

              506 - 661 University Ave Toronto, ON M5G 1M1

            • Paypal, Inc.

              95 Morton St New York, NY 10014-3336

            Business ProfilePayPal, Inc.

            Payment Processing Services
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            To avoid delays, please include the name of the entity you are complaining against (Venmo, Honey, PayPal, Xoom) in your complaint.
            See all additional business information

            Contact Information

            2211 N 1st St

            San Jose, CA 95131-2021

            Get Directions
            Visit Website
            (888) 221-1161

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.15/5

            Average of 1,539 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            28,506 complaints closed in last 3 years

            9,909 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessB+

            Accredited Since: 8/1/2001

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Honey is the simplest way to save when shopping online. We provide a set of free tools that ensure you're getting the best value, wherever you shop.

            Products & Services

            Automatically find and apply coupons.
            Watch for price history, set notifications for price drops, and many more free tools to ensure you're getting the best value.

            Business Details

            This is a multi-location business.

            Find a Location

            PayPal, Inc. has 15 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • PayPal, Inc.

                2211 N 1st St San Jose, CA 95131-2021

                BBB Accredited Business

              • PayPal, Inc.

                333 E Haley St Santa Barbara, CA 93101-1712

              • PayPal, Inc.

                963 E 4th St Los Angeles, CA 90013-1863

                BBB Accredited Business

              • PayPal Canada Co

                506 - 661 University Ave Toronto, ON M5G 1M1

              • Paypal, Inc.

                95 Morton St New York, NY 10014-3336

              Headquarters
              2211 N 1st St, San Jose, CA 95131-2021
              BBB File Opened:
              1/12/2000
              Years in Business:
              25
              Business Started:
              3/9/1999
              Business Incorporated:
              7/30/1999
              Accredited Since:
              8/1/2001
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 202016010844 for this business, issued by Secretary of State-Corporations

              These agencies may include:

              Secretary of State-Corporations

              1500 11th Street

              Sacramento CA 95814

              (916) 653-6814

              https://businesssearch.sos.ca.gov/

              Type of Entity:
              Corporation
              Alternate Business Name
              • paypal.com
              • PayPal.me
              • Xoom
              • Honey Science Corporation
              • Honey
              Business Management
              • Jaime Beach, Team Leader
              • Mr. Dan Schulman, CEO
              Contact Information

              Principal

              • Jaime Beach, Team Leader

              Customer Contact

              • Jaime Beach, Team Leader
              • Mr. Dan Schulman, CEO
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              28,506 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/20/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              I just got an email from you saying that my account has been limited. I find it disheartening because Ive gained your trust, history and made your company lots of income during my timespan with the account. Ive had that account for over 10 years. I had zero warnings and I cannot take the money out thats in that account. Id like the account reinstated or Id like my money that I earned out of that account immediately. With no warning, this is causing a huge financial strain.
              Read More
              Read 28505 More Complaints

              Customer Reviews

              1,539 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              John B

              04/14/2024

              Paypal apparently is notorious for holding people's money in INSTANT deposits. I did not know that and did an INSTANT deposit and PAID for the convenience of the INSTANT deposit and the money is STILL in PENDING state! It was imperative that I got that money before midnight! This is 2024 when you pay for an instant deposit onto a debit card it's supposd to be INSTANT! PayPal has cost me by doing something that in my mind is illegal and not morally correct! Oh I'm sure there is something in the "fine print" that says they can throw our money in the trash if they wanted to. Well PayPal is trash. They screwed me over and I'm DONE with them this PayPal debit card is what's going in the trash and if anyone else wants to avoid a headache I advise you all to do the same!
              Read 1538 More Customer Reviews

              Local BBB

              BBB of Los Angeles & Silicon Valley

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.