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      Country
          Country

          Find a Location

          Square, Inc. has 8 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Square, Inc.

              1455 Market St., Ste 600 San Francisco, CA 94103-1332

              BBB Accredited Business
            • Squareup

              2425 19th St S Saint Petersburg, FL 33712-3617

            • Square, Inc.

              PO Box 220430 Chantilly, VA 20153

            • Square

              500 enterprise dr ste 500 flower mound, TX 75022

            • Square Inc.

              305 King St W Floor 9 Kitchener, ON N2G 1B9

            Business ProfileforSquare, Inc.

            Credit Card Merchant Services
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.06/5stars

            Average of 590 Customer Reviews

            Customer Complaints

            3,263 complaints closed in last 3 years

            1,030 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/15/2021

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Square, Inc. is a financial services, merchant services aggregator, and mobile payment company based in San Francisco, California. The company markets several software and hardware payments products, including Square Contactless and Chip Reader, Square Stand, Square Register and Square Magstripe Reader, and has expanded into small business services such as Square Capital, a financing program, Cash App, a person-to-person payments service, Appointments, Gift Cards/eGift Cards, Invoices, Virtual Terminal, Marketing, Loyalty, Employee Management, and Square Payroll.

            Business Details

            This is a multi-location business.

            Find a Location

            Square, Inc. has 8 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Square, Inc.

                1455 Market St., Ste 600 San Francisco, CA 94103-1332

                BBB Accredited Business
              • Squareup

                2425 19th St S Saint Petersburg, FL 33712-3617

              • Square, Inc.

                PO Box 220430 Chantilly, VA 20153

              • Square

                500 enterprise dr ste 500 flower mound, TX 75022

              • Square Inc.

                305 King St W Floor 9 Kitchener, ON N2G 1B9

              BBB File Opened:
              8/2/2010
              Years in Business:
              14
              Business Started:
              6/17/2009
              Business Started Locally:
              6/17/2009
              Business Incorporated:
              8/10/2009
              Accredited Since:
              4/15/2021
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 2458 for this business, issued by Department of Business Oversight. The expiration date of this license is 11/30/2024.

              These agencies may include:

              Department of Business Oversight

              1515 K Street, Suite 200

              Sacramento CA 95814

              (866) 275-2677

              http://www.dbo.ca.gov/About_DBO/contact_us.asp

              Type of Entity:
              Corporation
              Number of Employees:
              4500
              Alternate Business Name
              • Square Cash
              • Weebly, Inc.
              • Square
              • Square Card Services
              Related Businesses
              Business Management
              • Mr. Jack Dorsey, CEO
              Contact Information

              Principal

              • Mr. Jack Dorsey, CEO

              Customer Contact

              • Mr. Nicholas (Nick) Curry, Customer Relations Specialist
              Additional Contact Information

              Phone Numbers

              Customer Complaints

              3,263 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/14/2024

              Complaint Type:
              Billing/Collection Issues
              Status:
              Resolved
              Square refuses to transfer $40.71 to my bank account stating I need a desk top computer. I never needed one in the past.Thank you for your help.***********************
              Read More

              Customer Reviews

              590 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Mantreasa G.

              1 star

              03/18/2024

              I am a freelancer who recently utilized Square to bill a client for services rendered. Despite opting for instant transfer, it took over five days for the transaction to process. Upon checking my account after this period, I discovered the funds had not been deposited and was prompted to complete seven verification steps, plus an optional additional step. Subsequently, I was informed of a further two to three business days wait for a resolution. Surprisingly, Square soon communicated that they could not support my business at this time and decided to withhold my funds for 90 days. Attempts to address this issue through their customer service platform were fruitless, and further research revealed that this situation is not uncommon among small businesses and freelancers. This practice of accepting payments for what they later deem an "unsupported" business and then retaining the funds is unacceptable. At the very least, the payment should be refunded to my client so that the funds can be appropriately allocated. This situation represents a significant setback for individuals seeking alternative income avenues and undermines the trust in Square's services.

              Local BBB

              BBB serving the San Francisco Bay Area and Northern Coastal California

              BBB Reports On

              BBB reports on known marketplace practices.

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