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      Country
          Country

          Find a Location

          Cash App has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Cash App

              1955 Broadway Ste 600 Oakland, CA 94612-2205

              BBB Accredited Business
            • Cash App

              1455 Market St Ste 600 San Francisco, CA 94103-1332

              BBB Accredited Business
            • Cash App

              2900 Landrum Dr SW Apt 166 Atlanta, GA 30311-4477

            Business ProfileforCash App

            Apps
            Multi Location Business
            BBB accredited business

            Additional business information

            Additional Info:
            Cash App advises that their representatives will never ask you for your password, PIN, social security number or full debit card number. When reaching out to the company, Cash App consumers should only do so through the in-app contact option or by calling 800-969-1940. Please note, this is the only phone number customers can call for Cash App support.

            At-a-glance

            Customer Reviews

            1.11/5stars

            Average of 1,477 Customer Reviews

            Customer Complaints

            12,274 complaints closed in last 3 years

            4,884 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/15/2021

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Cash App offers financial services, including payments, banking, cash card & boost and investing services.

            Business Details

            This is a multi-location business.

            Find a Location

            Cash App has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Cash App

                1955 Broadway Ste 600 Oakland, CA 94612-2205

                BBB Accredited Business
              • Cash App

                1455 Market St Ste 600 San Francisco, CA 94103-1332

                BBB Accredited Business
              • Cash App

                2900 Landrum Dr SW Apt 166 Atlanta, GA 30311-4477

              BBB File Opened:
              8/14/2020
              Years in Business:
              14
              Business Started:
              6/17/2009
              Business Incorporated:
              6/17/2009
              Accredited Since:
              4/15/2021
              Type of Entity:
              Corporation
              Number of Employees:
              4500
              Alternate Business Name
              • Square, Inc.
              Related Businesses
              Contact Information

              Customer Contact

              • Mr. Jack Dorsey, CEO
              Additional Contact Information

              Email Addresses

              Customer Complaints

              12,274 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/21/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              On 3/18/24 I scanned a check to be deposited into my cash app the information mation stated that if I deposit before 7:00 pm my funds would be available in 1 to 4 days. That would be by Fri 3/22/24. I contacted customer support because the money already came out of the lady's account. In my account it says it's pending approval of the check. I ask them how can they take the money and still be approving the check they told me it will take 7 days before they will release the funds that's not what the app says also I've chatted with online and ask the same question but no one will answer how they take the money out of someone's account then say they are reviewing the check that makes no sense to me. They told me they will not discuss the matter any further with me and the funds will be available on 3/25/24 that makes it 5 days but I have to wait the weekend. They were rude and I feel it was false advertising. Everyone needs to be made aware of this. One of the customer support also said it could take up to Two weeks. What I want to know is how they can take the money and still be reviewing I'm very unhappy this is my account but yet they won't talk to me about it they even hung up on me. I was not rude and did not deserve to be treated that way
              Read More

              Customer Reviews

              1,477 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Toni N

              1 star

              03/24/2024

              So on March 13th at 8:24 p.m. I accidentally transferred money from my venmo card to an old cash app card that has been reported as lost. So I called Cash app with all of the information they needed the transaction ID I screenshot is the everything that they needed and sent it over to them I was told very rudely that because they did not have that information that there was absolutely nothing that they could do for me and that I needed to call venmo. I explained to them I had just talked to venmo and then most said it's on cash app because I sent the money to cash out $200. The man said after I gave him all the information he needed that there was nothing else that they could do for me that basically I was just out of luck on this and then the next time I wanted to call Cash app I could do it on the help cash app com and not to do not call us back. I have never been treated so rudely when it seems to me it's a pretty simple fix I gave him all the information that they needed they told me that I'm s*** out of luck. So I guess I'm going to have to go to the better Business bureau and everything else with my complaint but I'm telling you right now I will never use cash app ever again they are by far the absolute worst I've ever had to deal with.

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