Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Poshmark.com has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Poshmark.com

      203 Redwood Shores Pkwy Fl 8 Redwood City, CA 94065-1198

    • Poshmark

      305 1008 Homer St Vancouver, BC V6B 2X1

    • Poshmark.com

      203 Redwood Shores Pkwy 8th Floor Redwood City, CA 94065

    Business ProfileforPoshmark.com

    Consignment Clothes
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.07/5stars

    Average of 568 Customer Reviews

    Customer Complaints

    2,651 complaints closed in last 3 years

    969 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Poshmark is a digital marketplace where people from the United States can buy and sell new or used clothing, shoes and accessories.

    Products & Services

    Clothing of all types., Clothing of all types.

    Business Details

    This is a multi-location business.

    Find a Location

    Poshmark.com has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Poshmark.com

        203 Redwood Shores Pkwy Fl 8 Redwood City, CA 94065-1198

      • Poshmark

        305 1008 Homer St Vancouver, BC V6B 2X1

      • Poshmark.com

        203 Redwood Shores Pkwy 8th Floor Redwood City, CA 94065

      Headquarters
      203 Redwood Shores Pkwy Fl 8, Redwood City, CA 94065-1198
      BBB File Opened:
      12/3/2012
      Years in Business:
      14
      Business Started:
      7/18/2009
      Business Started Locally:
      7/18/2009
      Business Incorporated:
      2/3/2011
      Type of Entity:
      Corporation
      Number of Employees:
      440
      Alternate Business Name
      • Poshmark, Inc.
      Business Management
      • Mrs. Olivia Tam, Vice President of Operations
      • Mr. Manish Chandra, CEO
      • Ms. LyAnn Chhay, Vice President
      Additional Contact Information

      Fax Numbers

      • (866) 269-5111
        Primary Fax

      Customer Complaints

      2,651 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/01/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Answered
      I joined Poshmark today and posted a pair of boots, puffer coat, IPod. I received and email regarding the boots with a link to set up payment. I tried but it didnt work. Not long after three fraudulent attempts were made on my credit card - 2 x $169.33 and one for $81.96. I contacted my bank and luckily they will reverse immediately, but had to cancel my credit card. I received a message to text a person regarding the iPod. They asked for photos of the item so I sent a video. They tried to pay $500 but was declined. They sent me a link to contact Poshmark regarding declined payment. I received an email from **** said I had to purchase $100 Apple card when I refused, they said I could send it through PayPal and gave me an email address. When I refused, I received a text message from ******** at Poshmark basically stating that I had to do this because the funds that the buyer sent were in limbo I said that couldnt be true because the payment was declined and pretty much threatened me with legal action because I deactivated my account and did not send the hundred dollars
      Read More

      Customer Reviews

      568 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Sara K

      1 star

      04/12/2024

      I am through with this company. Ive had a closet for years, made a few sales and always got 5 stars from the customers. Never had any issues selling anything till one day. This customer kept offering me a way lower amount than I was asking for for this ****** old jacket I had. As usual since is MY item I declined the offer. She requested another offer and I declined. Keep in mine poshmark keeps a certain amount of the total plus the shipping fees so if I accepted the offer I would have made only less than $10. So a few declines on her offer she went ahead and bough the product regular price. A few days after delivery I get an email about a customer service inquiry from ******************** with between me and her stating that I scammed her and that I charged her too much for the jacket when she literally payed for the amount I posted and nothing more, she was being aggressive the whole 2 day while this ticket was open. Than I receive a final statement from poshmark saying that they were in favor of the customer and totally ignored my side of the story although they red all our conversation and they also saw the counter offer interactions and her lowballing but still favored her, the customer. This company doesnt realize that the only reason why they have a company is because of US sellers. Where are they gonna get items to sell on their platform?!??! SELLERS!Once you sell something and a product gets returned, you cannot use the same listing to sell again, so after that I lost my money, went through unnecessary head ache, got disappointed with the company and I will never use poshmark again. Hope they have only customer one day since they only favor them and no items to sell through them. Go to Mercari. Much better. Good luck trying to reach out to a customer service from ******************** they are tr*sh

      Local BBB

      BBB serving the San Francisco Bay Area and Northern Coastal California

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.