Education

Bullying in Healthcare is a Problem

Leaders and employees today are often ill equipped to deal with the common problems of workplace bullying, incivility and unprofessional conduct. To make matters worse, healthcare organizations don’t do a good job providing their leaders and employees with the strategies and skills they need to address disruptive behaviors. Therefore, most people do what’s comfortable; they do nothing.

The Solution

We need to do a better job equipping our leaders and employees with the skills and tools they need to cultivate a culture of professionalism and respect.

Through our interactive workshops, we transform healthcare organizations by empowering leaders and employees to excel in their role and become agents of positive change.
The result is a work culture where everyone communicates with respect, conflict is minimized or non-existent, and individuals enjoy working together toward a shared vision.

“Working with Renee and her team at the HWI was an incredible experience! We contacted the HWI to inquire about Renee joining us at a Nurse Leader Retreat. We wanted a day that focused on our leaders, but one that was not grounded around their day to day operations. Renee went above and beyond to ensure that the content fit our vision. She is a dynamic and relatable speaker who kept our leaders engaged for three hours. We are absolutely blessed to have had this opportunity!”

“Human behavior is complex and different approaches are needed to address the root causes of negative behavior in the workplace. Renee educates and provides specific tactics to arm leaders with the tools needed to support a healthy work environment but also to support the leader him/herself.”

"Dr. Mitch Kusy was not only a consummate content expert on leadership, but also one of the most engaging, responsive, and collaborative consultants with whom I have ever worked. Mitch was able to seamlessly incorporate evidence-based research tailored to physician leaders and listened to what we needed to support their growth. The evaluation from our leaders demonstrated significant pre-post behavioral changes that were sustained in the long-term and extended to their teams. In addition to his superb interactive teaching skills, he designed and conducted a concrete needs assessment process, brilliant one-on-one and team coaching, engagement of evidence-based interpersonal style inventories, and the development of real-time work simulations. Mitch is also an absolute joy to work with."

"Working with Renee and her team was incredible! They were very responsive with planning, and the event itself was perfect. It was so clear to everyone on our team that she has a wealth of knowledge not only on the topic she was presenting (Bullying and Incivility) but on many related topics as well. "

Play Video

Got bullying and incivility?

At the Healthy Workforce Institute, we provide leaders with the practical skills and tools they need to finally address bad behavior.

Introducing the Healthy Workforce Institute’s Transformational Workshops

Cultivating a Healthy Workforce by Addressing Disruptive Behaviors: Strategies for Healthcare Leaders

In this program your leaders learn the tools, strategies, and gain the confidence to identify disruptive behaviors that undermine a culture of safety, set behavioral expectations with employees, and hold staff accountable for professional conduct.

This workshop has a 99% satisfaction rate, because it empowers healthcare leaders to RECOGNIZE bullying behaviors that undermine a culture of safety (not everything is bullying), DEVELOP the skills needed to confront and eliminate disruptive behaviors (bullying AND unprofessional), and TRANSFORM their organization into a nurturing, supportive, and professional workplace.

Objectives

Recognize the difference between bullying, incivility, and someone just having a bad day.
Explore how successful leaders address and eliminate disruptive behaviors.
Identify strategies to create a culture of civility and respect in the workplace.

We need to do a better job equipping healthcare leaders with the skills and tools they need to cultivate a professional, supportive, and healthy workforce by eradicating disruptive behaviors!

Developing Effective Communication Skills for a Healthier Workforce

Ineffective communication is cited as the most common cause of medical error. Yet, we don’t often teach healthcare leaders how to develop and foster good communication skills in themselves and their teams.

The message is clear – communication skills may be as important, if not more important, than clinical skills. This workshop is designed to teach healthcare leaders the essential strategies and tactics they need to develop better communication skills for a safe and healthy workforce.

Objectives

Develop assertive communication skills among the healthcare team.
Incorporate body language techniques to strengthen team relationships.
Create standards and systems that foster collegial relationships among the team.

Resolving Inter-professional Conflict for a Healthier Workforce

Resolving interpersonal conflict is an essential skill all healthcare leaders need to develop. Patient’s lives depend on the leader’s ability to quickly identify and resolve destructive conflict that negatively impacts the delivery of care and to engage in healthy conflict that creates innovation and improves quality care.

During this interactive program, you will learn how to put a seat belt around your lizard brain in order to respond vs. react during conflict. You will practice skills to de-escalate tense conversations that lead to a win-win solutions and stronger relationships as a result of addressing vs. avoiding conflict.

Objectives

Identify ways to control emotional reactivity during conflict situations in the workplace.
Adopt a resilient approach to decrease conflict avoidance.
Implement six (6) actions that de-escalate, diffuse, and resolve conflict.

Developing Emotionally Intelligent Teams for a Healthier Workforce

Studies show that leaders with high emotional intelligence are better able to mitigate the challenges of the healthcare environment. Even when stretched, these same leaders are empowered to cultivate high performing teams. By developing emotional intelligence in your leaders, you are providing a roadmap for their success and the success of their team.

In this interactive workshop your leaders will learn how to enhance their emotional intelligence skills to build a psychologically safe, productive, and collaborative work culture.

Objectives

Develop key emotional intelligence (EI) competencies that create a psychologically safe work culture.
Adopt a resilient mindset when faced with negative employees.
Implement five EI based strategies to build a cohesive, professional workplace culture.