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          Find a Location

          US Automotive Protection Services has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforUS Automotive Protection Services

            Auto Service Contract Companies
            Multi Location Business

            Current Alerts For This Business

            Pattern of Complaint:

            Better Business Bureau is advising consumers to use caution when considering doing business with US Automotive Protection Services.  BBB has received a pattern of consumer complaints and negative customer reviews alleging misleading advertising, high-pressure sales tactics, failure to cancel contracts after a consumer has requested cancellation, failure to provide refunds, failure to make repairs and poor customer service. 

            On April 3, 2023, BBB sent a letter to the company with its concerns.  The company did not respond.

            Additional business information

            Advertising Review:

            In April 2023, Better Business Bureau questioned US Automotive Protection Services' mailer and website, which stated:

            • “Our records indicate that you have not contacted us to have your vehicle protection activated.”
            • This notice is to inform you that your (Vehicle) is in need of vehicle protection in order to ensure its continued safe operation.
            • Please call us today at 1-888-582-6870”
            • “By neglecting to activate your protection program you will be responsible for paying all repairs out of pocket”
            • “By neglecting to renew your coverage, you take the risk of being financially liable for any and all repairs that are necessary after you warranty expires.
            • “**Immediate Response Requested**”
            • “Expiration Date: 3/3/2023”
            • "USA’s Top Auto Protection Company"
            •  

            According to BBB Code of Advertising, “The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB. Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used. An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true. Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact. 

            The BBB Code of Advertising which states, “Superlative statements in advertisements about the tangible qualities and performance values of a product or service are objective claims for which the advertiser must possess substantiation as they can be based upon accepted standards or tests. As statements of fact, such claims, like “#1 in new car sales in the city,” can be proved or disproved.

             BBB asked the business to modify, substantiate or discontinue the claims made on the mailer and its website. The company initially responded, however, the business did not address the claims in the mailer or website. 

             

            Pending Government Action:
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            Wisconsin AG vs US Automotive Protections Services, LLC

            Wisconsin Attorney General, Josh Kaul, filed lawsuit against US Automotive Protection Services, LLC, for violating Wisconsin direct-mail marketing laws.  The mailers made consumers believe they must take immediate action to keep their vehicle’s warranty.  The mailers stated they were “official business” and created a false sense of urgency to Wisconsin consumers. 

            On December 7, 2022, Wisconsin Department of Justice, entered into a settlement with US Automotive Protections Services, LLC.  The company will pay $200,000 in civil forfeitures and mandatory court surcharges and assessments.  USAPS will also pay $4,000 separately to reimburse the Wisconsin Department of Justice and the Wisconsin Department of Agriculture, Trade and Consumer Protection for costs and attorney’s fees. 

            See all additional business information

            At-a-glance

            Customer Reviews

            2.12/5stars

            Average of 276 Customer Reviews

            Customer Complaints

            340 complaints closed in last 3 years

            170 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            US Automotive Protection Services has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              2/8/2018
              Years in Business:
              6
              Business Started:
              6/28/2017
              Business Started Locally:
              6/28/2017
              Business Incorporated:
              6/28/2017
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Vehicle Services Division

              Customer Complaints

              340 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/15/2024

              Complaint Type:
              Advertising/Sales Issues
              Status:
              Resolved
              This company will not remove me from their mailing list. I have called, emailed and asked to be removed, the Representative is unfriendly, dismissive, and comments said good luck with my car repairs. I've emailed them and mailed them written notice to stop sending me marketing material for an extended car warranty. I asked them to also remove all my information from their database. The company continues to mail me letters to call them to purchase an extended warranty. I am filing this complaint as my last effort prior to submitting company's name to the Attorney General for violation of the ********************** Protection Act (VCDPA), which allows Virginia residents to Opt out of the processing of personal data for purposes of targeted advertising, the sale of personal data, or further profiling and demand to Delete personal data provided by or obtained about the consumer. This is the last notification to this company before they are reported.
              Read More

              Customer Reviews

              276 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Virginia C

              5 stars

              11/02/2023

              After speaking to two other representatives I finally was able to get in touch with *****. ***** was of great help. She listened and gave me great information. . I also would like to thank both ***** and ***** for listening and calming me down after a heated conversation with a different customer representative. I still cancelled my policy due to the OTHER TWO representatives.

              Local BBB

              BBB of Eastern & Southwest Missouri & Southern Illinois

              BBB Reports On

              BBB reports on known marketplace practices.

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